for the keyword « Receive a parcel »
My parcel is not in the Parcel Locker; it was sent back to the sender. Why, and can I still receive it?
My parcel should have been delivered to my home address, but was sent back to the sender. Why, and can I still collect it?
My parcel was ordered from a European webshop. Why does it have to pass through customs or do I have to pay extra fees?
Can I record My Delivery Preferences for all my parcels or do I have to do this per individual parcel?
I have sent my parcel via the parcel locker, but I did not receive a confirmation e-mail. What do I do now?