Frequently asked questions
Receive a parcel
Delivery preferences
Follow my parcel
Delivery to my home
Delivery to a Pick-up point
Delivery to a Parcel Locker
Foreign parcel
Something has gone wrong
40 questions
 for the keyword « Receive a parcel »
When will my national parcel be delivered within Belgium?
When can I follow my parcel with Track & Trace?
My parcel is still in preparation at the sender's address. What does this mean and what can I do?
My parcel is not in the Parcel Locker; it was sent back to the sender. Why, and can I still receive it?
I am expecting a parcel, but have not received a barcode. What do I do now?
My parcel was not in the Pick-up point. What should I do?
I received a suspicious text message or email, allegedly from bpost. What should I do?
My parcel was delivered to a Pick-up point, but was sent back to the sender. Why?
My parcel was delivered too late. What should I do?
How do I know who is the sender of my parcel?
How to get a parcel out of the Parcel Locker?
Why wasn't my parcel delivered to a Parcel Locker?
I didn't receive a QR code. What do I do now?
How long will my parcel remain available at the Pick-up point?
My parcel arrived too late. What should I do?
The door has opened, but my parcel is not in the locker. Now what?
Who can pick up my parcel at the Pick-up point?
I was notified that my parcel won't be delivered today. Can I pick up the parcel somewhere today?
How can I pay for a parcel that I pick up at a Pick-up point?
I have sent my parcel via the parcel locker, but I did not receive a confirmation e-mail. What do I do now?
Can I have my parcel transferred to a different Pick-Up Point?
Which mail or shipments does bpost deliver on Saturday and Sunday?
I am not expecting a parcel. Why did I receive an email?
I wanted to pick up my parcel, but the wrong parcel was in the parcel locker
How long will my parcel remain available in a Parcel Locker?
Can I request to have my parcel kept at a Pick-up point for longer than normal?
There is another parcel in the Parcel Locker. Now what?
My QR code is not legible via my smartphone; what should I do?
Who can take my parcel out of a Parcel Locker?
Which webshops offer the Parcel Locker as a delivery method
I get the error message "your smartphone could not connect". Now what?
How can someone else collect my parcel from a Parcel Locker?
The parcel I ordered is not in the My bpost app, now what?
What is the difference between a Parcel Locker with and without a screen?
The door of the Parcel Locker does not want to open. Now what?
Do I need to have the My bpost app to be able to use a Parcel Locker?
Should I print the QR code I have received via e-mail or in the My bpost app?
Can I choose to which type of Parcel Locker my parcel will be delivered?