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The benefits of a bpost account?
You can use all our tools and apps with one email address and password
Easy access to your shipping history with the shipping tool
Check your order history in the eShop
Track all your parcels with the My bpost app
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Frequently asked questions
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Ik spreek Nederlands
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Frequently asked questions
Send a parcel
Send within Belgium
Send abroad
Send without a label
Something has gone wrong
110
questions
for the keyword
« Send a parcel »
Can I follow my parcel online?
Can I follow my international shipment with Track & Trace?
Can I enter my barcode in Track & Trace to follow my shipment abroad?
How do I file a complaint if my parcel is damaged or lost, or hasn’t been delivered?
How much does it cost to send a parcel?
How can I submit a complaint in the event of loss, damage or non-delivery of my parcel?
Where can I hand in my parcel?
What happens if my parcel is not delivered?
What does bpost do if my parcel is lost, damaged or stolen?
What kind of packaging or boxes does bpost offer?
I want to send a large parcel within Belgium. Which sizes and weights are permitted?
What can't I send
How do I send a parcel with a Parcel Locker?
When does bpost deliver my parcel to the addressee?
What are the dimensions of the different bpost parcels?
How do I create a shipping label?
Does bpost a courier service for quick deliveries?
How long will my international parcel be in transit?
Send a parcel: which details do I need?
How do I know when my parcel arrived at the addressee?
Which delivery possibilities does bpost offer?
I want to hand in a parcel, where do I find Drop-off points and their opening hours?
How must I print and attach my online shipping label?
How do I stamp my parcel?
Where can I buy boxes and envelopes to send a parcel?
I am not receiving new updates via Track & Trace, is that normal?
Can I protect my international parcel against theft or damage?
Which documents do I need to send a parcel abroad?
What is the cheapest way to send my parcel?
How large or heavy can my parcel for outside Belgium be?
Can I send money?
I listed the wrong address, can I change it?
Who should I contact if something went wrong with my parcel in a foreign country?
How can I submit a complaint if my parcel for a foreign address is damaged or lost?
Track & Trace says that my parcel was delivered, but my addressee says he/she didn't get it. What should I do?
What is the bpost price to send a parcel abroad?
How do I know for sure that my parcel is lost?
How does the Parcel Box work and where can I find one?
Do I have to send my parcel in a bpost box?
Should I report the theft of my parcel to the police?
What are the conditions for giving my parcel to the postman?
Can my parcel be delivered the same day?
How do I create a personal account for the online shipping tool?
I sent a parcel. How do I receive a receipt or invoice?
How do I send a parcel with signature upon receipt?
Will I find everything that I need to send my parcel in a Post Office or Post Point?
How long will my parcel be in transit to a destination abroad?
Can I edit the location or time of a delivery?
How is my addressee and/or myself compensated if my parcel is damaged or lost?
Can the receiver pay my shipment to the postman with payment upon delivery?
Can I attach stamps to my parcel instead of a mailing label?
Which countries do not require customs documents if I want to send a parcel?
I made an error when making my mailing label online. Can I still adjust the details?
How do I know if my parcel got through customs successfully?
Can I send my parcel with priority shipping?
Can I drop off my parcel in a Parcel Locker 24/7?
Can I give my prepared parcel to the postman?
How do I get my money if my parcel is lost or damaged during shipment with payment upon delivery?
What if customs holds my parcel?
What are the possibilities for protecting the contents of my parcel?
What happens if the addressee has moved house?
How will Brexit influence my shipments to the United Kingdom?
Can I create my shipping label or have it printed in a Post Office?
How do I send a fragile parcel with bpost as safely as possible?
Can I follow my parcel in any country?
What is an HS code?
Can bpost pick up my parcel or do I always have to go to a Post Office or Post Point to send it?
Can I buy a pre-stamped box?
What do I need to make my shipping label?
Is my parcel protected against damage, theft and loss by default or do I need an extra guarantee?
I purchased a guarantee for my parcel. When will I be refunded in the event of damage or loss?
My addressee refused the parcel. What should I do?
Where can I hand in my parcel?
Can bpost open my parcel?
How do I receive a proof of delivery for my parcel?
How to send or return my parcel through the postman?
When is my shipment a parcel and not a letter?
Why do I have to enter the e-mail address of the addressee when making my shipping label online?
What is the fastest way to get my parcel to the addressee?
Why should I create an account?
Who is responsible for the delivery: bpost or an external postal partner?
Can I purchase one shipping label in the eShop?
How do I prove the value of the object that I send?
When do I pay to import costs for a parcel?
How do I pay for my online shipping label?
Is a parcel with the word ‘fragile’ on it treated with extra care?
Can I create a shippig label with the My bpost app?
How do I prepare my parcel for a foreign destination?
How do I stamp my parcel for outside Belgium?
Under which circumstances will customs open my parcel for inspection?
Must I wrap my parcel in a special way if I want to send it abroad?
Can someone in the Post Office or Post Point help me with my international shipment?
What should I do if I want to send an important parcel?
Can I write the address on my parcel in my own language?
How do I know if the contents of my parcel remained intact?
I get a white screen when I log into the online shipping tool. What should I do?
Where can I buy several packages at the same time?
Can I leave my parcel in a safe place for the postman?
Is my parcel additionally protected against theft and damage if I send it in a bpost box?
Can I purchase international shipping labels in the eShop?
How can I get confirmation of receipt for my international shipment?
Is there a pre-stamped box for sending parcels abroad?
How do I avoid that the recipient must pay import costs?
What happens to my parcel after the postman takes it?
Can I hand the postman a parcel on behalf of someone else?
What conditions must my parcel with old electronic devices meet?
Which old electronic devices can I give the mail carrier?
What is Recupel return via bpost?
How much does it cost to give the mail carrier a parcel with old electronic devices?
How many parcels with old electronic devices can I give the mail carrier?
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