0000
Skip to main content
Residential
Business solutions
My bpost
Sign in
New?
Register
Business client
Business portal
EN
Toggle Dropdown
EN
NL
FR
DE
Sub Menu Residential
Toggle navigation
Find bpost
Make a mailing label
Track & Trace
Calculate the price
Send a parcel
Receive a parcel
Send a letter
Frequently asked questions
Hallo,
Ik spreek Nederlands
Bonjour,
Je parle Français
Hello,
I speak English
Guten Tag,
Ich spreche Deutsch
Fulltext search
Search
Frequently asked questions
Send a parcel
Send within Belgium
Send abroad
Something has gone wrong
111
questions
for the keyword
« Send a parcel »
Can I follow my parcel online?
Can I follow my international shipment with Track & Trace?
Can I enter my barcode in Track & Trace to follow my shipment abroad?
How do I file a complaint if my parcel is damaged or lost, or hasn’t been delivered?
How much does it cost to send a parcel?
How can I submit a complaint in the event of loss, damage or non-delivery of my parcel?
What happens if my parcel is not delivered?
What does bpost do if my parcel is lost, damaged or stolen?
Where can I hand in my parcel?
My parcel has been in transit for longer than expected. What should I do?
What kind of packaging or boxes does bpost offer?
I want to send a large parcel within Belgium. Which sizes and weights are permitted?
How do I send a parcel with a Parcel Locker?
What can't I send
What are the dimensions of the different bpost parcels?
When does bpost deliver my parcel to the addressee?
How do I create a shipping label?
How long will my international parcel be in transit?
Does bpost a courier service for quick deliveries?
Send a parcel: which details do I need?
Can I protect my international parcel against theft or damage?
Which delivery possibilities does bpost offer?
How do I stamp my parcel?
How must I print and attach my online shipping label?
How do I know when my parcel arrived at the addressee?
I am not receiving new updates via Track & Trace, is that normal?
Where can I buy boxes and envelopes to send a parcel?
I want to hand in a parcel, where do I find Drop-off points and their opening hours?
How large or heavy can my parcel for outside Belgium be?
How can I submit a complaint if my parcel for a foreign address is damaged or lost?
Which documents do I need to send a parcel abroad?
What is the cheapest way to send my parcel?
I listed the wrong address, can I change it?
Who should I contact if something went wrong with my parcel in a foreign country?
Can I send money?
How do I know for sure that my parcel is lost?
Track & Trace says that my parcel was delivered, but my addressee says he/she didn't get it. What should I do?
Do I have to send my parcel in a bpost box?
How do I send a parcel with signature upon receipt?
Should I report the theft of my parcel to the police?
How does the Parcel Box work and where can I find one?
Can I attach stamps to my parcel instead of a mailing label?
I sent a parcel. How do I receive a receipt or invoice?
Will I find everything that I need to send my parcel in a Post Office or Post Point?
Can my parcel be delivered the same day?
How is my addressee and/or myself compensated if my parcel is damaged or lost?
How do I get my money if my parcel is lost or damaged during shipment with payment upon delivery?
How do I create a personal account for the online shipping tool?
How will Brexit influence my shipments to the United Kingdom?
I made an error when making my mailing label online. Can I still adjust the details?
What is the bpost price to send a parcel abroad?
Can I drop off my parcel in a Parcel Locker 24/7?
Which countries do not require customs documents if I want to send a parcel?
Can I follow my parcel in any country?
Can the receiver pay my shipment to the postman with payment upon delivery?
Can I edit the location or time of a delivery?
What happens if the addressee has moved house?
How do I send a fragile parcel with bpost as safely as possible?
Can I send my parcel with priority shipping?
What are the possibilities for protecting the contents of my parcel?
Can I give my prepared parcel to the postman?
Can I create my shipping label or have it printed in a Post Office?
How do I know if my parcel got through customs successfully?
How long will my parcel be in transit to a destination abroad?
Is my parcel protected against damage, theft and loss by default or do I need an extra guarantee?
What if customs holds my parcel?
Can I buy a pre-stamped box?
What is an HS code?
What do I need to make my shipping label?
Can bpost pick up my parcel or do I always have to go to a Post Office or Post Point to send it?
I purchased a guarantee for my parcel. When will I be refunded in the event of damage or loss?
My addressee refused the parcel. What should I do?
Can bpost open my parcel?
Where can I hand in my parcel?
When is my shipment a parcel and not a letter?
How do I receive a proof of delivery for my parcel?
What is the fastest way to get my parcel to the addressee?
Why do I have to enter the e-mail address of the addressee when making my shipping label online?
Why should I create an account?
Who is responsible for the delivery: bpost or an external postal partner?
When do I pay to import costs for a parcel?
How do I prove the value of the object that I send?
Can I create a shippig label with the My bpost app?
How do I pay for my online shipping label?
Is a parcel with the word ‘fragile’ on it treated with extra care?
How do I stamp my parcel for outside Belgium?
Can I purchase one shipping label in the eShop?
How do I prepare my parcel for a foreign destination?
Under which circumstances will customs open my parcel for inspection?
What should I do if I want to send an important parcel?
Must I wrap my parcel in a special way if I want to send it abroad?
I get a white screen when I log into the online shipping tool. What should I do?
Can I leave my parcel in a safe place for the postman?
Where can I buy several packages at the same time?
Can I write the address on my parcel in my own language?
Can someone in the Post Office or Post Point help me with my international shipment?
How do I know if the contents of my parcel remained intact?
Is my parcel additionally protected against theft and damage if I send it in a bpost box?
How can I get confirmation of receipt for my international shipment?
Is there a pre-stamped box for sending parcels abroad?
Can I purchase international shipping labels in the eShop?
What are the conditions for giving my parcel to the postman?
How do I avoid that the recipient must pay import costs?
How to send or return my parcel through the postman?
What happens to my parcel after the postman takes it?
Can I hand the postman a parcel on behalf of someone else?
What conditions must my parcel with old electronic devices meet?
Which old electronic devices can I give the mail carrier?
What is Recupel return via bpost?
How much does it cost to give the mail carrier a parcel with old electronic devices?
How many parcels with old electronic devices can I give the mail carrier?
Search
Menu
Fermer
Search
Search