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You can use all our tools and apps with one email address and password
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102
questions
for the keyword
« Send a parcel »
Can I follow my parcel online?
How do I file a complaint if my parcel is damaged or lost, or hasn’t been delivered?
How much does it cost to send a parcel?
Where can I hand in my parcel?
What can't I send
How do I create a shipping label?
How do I send a parcel with a bbox locker?
What kind of packaging or boxes does bpost offer?
I want to send a large parcel within Belgium. Which sizes and weights are permitted?
How long will my international parcel be in transit?
What is the bpost price to send a parcel abroad?
What are the conditions for giving my parcel to the postman?
How do I know when my parcel arrived at the addressee?
Does bpost a courier service for quick deliveries?
How long will my parcel be in transit to a destination abroad?
Send a parcel: which details do I need?
What are the dimensions of the different bpost parcels?
Where can I buy boxes and envelopes to send a parcel?
What is the cheapest way to send my parcel?
I want to hand in a parcel, where do I find Drop-off points and their opening hours?
How to send or return my parcel through the postman?
What are the size and weight restrictions for international parcels?
My parcel has been in transit for longer than expected. What should I do?
Which documents do I need to send a parcel abroad?
How must I print and attach my online shipping label?
Can my parcel be delivered the same day?
Which delivery possibilities does bpost offer?
How do I know if my parcel got through customs successfully?
Can I send money?
Can the receiver pay my shipment to the postman with payment upon delivery?
I am not receiving new updates via Track & Trace, is that normal?
How do I stamp my parcel?
What are the possibilities for protecting the contents of my parcel?
I have sent my parcel via the bbox locker, but I did not receive a confirmation e-mail. What do I do now?
What if customs holds my parcel?
I listed the wrong address, can I change it?
How do I create a personal account for the online shipping tool?
What is an HS code?
Can I give my prepared parcel to the postman?
Which countries do not require customs documents if I want to send a parcel?
Do I have to send my parcel in a bpost box?
Can I edit the location or time of a delivery?
What do I need to make my shipping label?
I sent a parcel. How do I receive a receipt or invoice?
How is my addressee and/or myself compensated if my parcel is damaged or lost?
How can I submit a complaint if my parcel for a foreign address is damaged or lost?
Can I create my shipping label or have it printed in a Post Office?
Can I protect my international parcel against theft or damage?
How do I send a parcel with signature upon receipt?
Where can I hand in my parcel?
What is the fastest way to get my parcel to the addressee?
Can I send my parcel via bpost to a Pick-up point in the Netherlands?
Can I buy a pre-stamped box?
Can bpost pick up my parcel or do I always have to go to a Post Office or Post Point to send it?
Can I attach stamps to my parcel instead of a mailing label?
How do I receive a proof of delivery for my parcel?
What happens if the addressee has moved house?
I made an error when making my mailing label online. Can I still adjust the details?
Can I send my parcel via bpost to a Pick-up point in France?
Can I follow my parcel in any country?
My addressee refused the parcel. What should I do?
Is my parcel protected against damage, theft and loss by default or do I need an extra guarantee?
How do I get my money if my parcel is lost or damaged during shipment with payment upon delivery?
Can bpost open my parcel?
I purchased a guarantee for my parcel. When will I be refunded in the event of damage or loss?
How will Brexit influence my shipments to the United Kingdom?
When do I pay to import costs for a parcel?
Who is responsible for the delivery: bpost or an external postal partner?
Why do I have to enter the e-mail address of the addressee when making my shipping label online?
How do I prove the value of the object that I send?
Under which circumstances will customs open my parcel for inspection?
How do I stamp my parcel for outside Belgium?
How do I send a fragile parcel with bpost as safely as possible?
Can I purchase one shipping label in the eShop?
Can I create a shippig label with the My bpost app?
Why should I create an account?
How do I prepare my parcel for a foreign destination?
How do I pay for my online shipping label?
Can someone in the Post Office or Post Point help me with my international shipment?
Which compensation will I receive if my parcel is stolen, lost or damaged?
Where can I buy several packages at the same time?
Must I wrap my parcel in a special way if I want to send it abroad?
What happens to my parcel after the postman takes it?
Can I write the address on my parcel in my own language?
What should I do if I want to send an important parcel?
Can I purchase international shipping labels in the eShop?
When is my shipment a parcel and not a letter?
Is my parcel additionally protected against theft and damage if I send it in a bpost box?
Why does bpost apply revised tariffs for parcels sent at the end of the year?
How do I avoid that the recipient must pay import costs?
Why does bpost register the data of my international parcels electronically?
What is Recupel return via bpost?
Is a parcel with the word ‘fragile’ on it treated with extra care?
Which old electronic devices can I give the mail carrier?
What conditions must my parcel with old electronic devices meet?
Can I hand the postman a parcel on behalf of someone else?
How much does it cost to give the mail carrier a parcel with old electronic devices?
Why couldn’t I temporarily send goods to the US?
What new import rules apply to shipments to the US?
How many parcels with old electronic devices can I give the mail carrier?
What are import duties and who pays them?
What information do I need to provide when shipping to the US?