Delay parcels from United Kingdom and Germany
Due to IT-problems at our partner Royal mail and strikes at Deutsche Post, we expect delays in the delivery of letters and parcels from Germany and United Kingdom to Belgium As soon as the parcel arrives in Belgium, the status of your parcel will be updated. Unfortunately, our customer service cannot provide you with further information.

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Do my delivery preferences apply for all occupants at my house number?

That is not the case by default. With MyPreferences you can add all co-occupants linked to your address. There are 2 ways to do this:

Set your delivery preferences online

  • sign in to MyPreferences
  • go to My Account
  • click on 'edit' under 'My registered addresses and names'
  • enter the names of your co-occupants
  • bpost will verify these details

Set My Delivery Preferences with the My bpost app

  • Open the My bpost app and select the 'More' menu and choose 'My addresses and services'.
  • Select the address for which you want to add a name.
  • Click on 'Add a name' under 'My registered names'
  • Enter the names of your co-occupants
  • bpost will verify these details

If you didn't find an answer to your question?

 

Please contact us.

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Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.