The parcel I ordered is not in the My bpost app, now what?

Your parcel will not appear in the app if you have ordered it with a different e-mail address than the one linked to the My bpost app. You can easily add an e-mail address in the app:

• Open the My bpost app
• Go to the 'More' menu at the bottom of the app.
• Select 'My e-mail addresses'
• Add the e-mail address