Delay parcels from United Kingdom
Due to IT problems at our partner in the United Kingdom, there are delays in the delivery of letters and parcels from the United Kingdom to Belgium. Our partner Royal Mail is working hard to solve the problem.


The parcel I ordered is not in the My bpost app, now what?

Your parcel will not appear in the app if you have ordered it with a different e-mail address than the one linked to the My bpost app. You can easily add an e-mail address in the app:

  • Open the My bpost app
  • Go to the 'More' menu at the bottom of the app.
  • Select 'My e-mail addresses'
  • Add the e-mail address

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
8.00 – 12.30
13.00 – 17.30

Zonal rate. Waiting time varies.