The parcel I ordered is not in the My bpost app, now what?

Your parcel will not appear in the app if you have ordered it with a different e-mail address than the one linked to the My bpost app. You can easily add an e-mail address in the app:

  • Open the My bpost app
  • Go to the 'More' menu at the bottom of the app.
  • Select 'My e-mail addresses'
  • Add the e-mail address

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