What if I am not at home when the postman delivers my parcel?

You can choose where a parcel is left if you are not home in MyPreferences.

I have not yet set any delivery preferences

If you haven’t yet set your delivery preferences, we will generally try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we’ll let you know where you can pick up your parcel:

  • Digitally in the My bpost app or in Track & Trace, if we know your email address.
  • By means of a failed delivery notice if we cannot reach you digitally.

I have set delivery preferences

In this case your parcel will be delivered in accordance with your preferences (at a Pick-up point, in a safe place or at a neighbour). For full details of your parcel and its whereabouts, see our emails, the My bpost app or Track & Trace.

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Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.