Delay parcels from United Kingdom and Germany
Due to IT-problems at our partner Royal mail and strikes at Deutsche Post, we expect delays in the delivery of letters and parcels from Germany and United Kingdom to Belgium As soon as the parcel arrives in Belgium, the status of your parcel will be updated. Unfortunately, our customer service cannot provide you with further information.


How do I know whether a webshop applies the VAT rules (and is therefore IOSS registered)?

Non-European webshops can register with the EU to enable the payment of VAT and import costs in advance in their webshop. Most major webshops such as AliExpress, E-bay and Wish have already registered.

Ali ExpressEbayWish

You can easily recognise a registered webshop: if your shopping basket indicates that VAT is included, then you’re safe! That way you avoid:

  • paying unwanted import charges and customs clearance fees;
  • paying VAT on customs clearance fees;
  • waiting longer to receive your shipment.

NB: for goods with a value above €150, you will always have to pay import charges as these are not paid by the webshop.

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Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.