Delay parcels from United Kingdom and Germany
Due to IT-problems at our partner Royal mail and strikes at Deutsche Post, we expect delays in the delivery of letters and parcels from Germany and United Kingdom to Belgium As soon as the parcel arrives in Belgium, the status of your parcel will be updated. Unfortunately, our customer service cannot provide you with further information.


I am expecting a 'payment upon delivery' parcel, can I pay for this in advance?

No, that is not possible at the moment. You can pay for your parcel as follows:

  • with exact change
  • with the Payconiq by Bancontact app or your banking app that offers the Payconiq by Bancontact functionality
  • with your debit or credit card (only possible in a Post Office, Post Point or Parcel Point)

Parcels from outside the European Union with import costs can be paid in advance via the My bpost app as from 7 June 2021. You will receive a notification for these parcels in your app.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.