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Frequently asked questions
Greeting cards and postcards
Mobile Postcard
MyCard
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109
questions
for the keyword
« Greeting cards and postcards »
I only receive part of my mail or none at all. What can I do?
My mail is being delivered, but not in my letterbox. What can I do?
I received a letter from two months ago. How is that possible?
How can I contact Mobile Postcard?
How much does it cost to send a postcard from outside Belgium?
Why can my letter or card be returned?
My Mobile Postcard was not delivered. Where is my postcard?
What happens to my letter if I write the address incorrectly or the addressee has moved?
I received a letter that was already opened. How is that possible?
I got my letter back because the address was incorrect. How do I know if I am using the correct address?
My letter is damaged. What happened?
I didn't put enough stamps on my letter and got it back. Can I send it again with extra stamps?
What is the difference between Mobile Postcard and MyCard?
How do I know if my postcard was sent?
Will I receive compensation if my priority mail is not delivered the next workday?
Where can I file a complaint if there is something wrong with my postcard?
Are the postcards created with Mobile Postcard sent as priority or non-priority mail?
Do I need credits to send a postcard with Mobile Postcard?
How do I download the Mobile Postcard app?
My Mobile Postcard was delivered with a delay. What can I do?
Can I arrange for my postcard to only be sent a week from now?
How much does it cost to send a photo card or video card to an address outside Belgium?
Does the Mobile Postcard app work on computers, tablets and smartphones?
What should I do if the Mobile Postcard app freezes or is slow?
How many credits do I need to send a Mobile Postcard?
I forgot my Mobile Postcard password. What should I do?
How long are my credits valid?
Can I change the language of the app?
Can I send the same postcard to several people with Mobile Postcard?
How do I make a postcard using Mobile Postcard?
I received a promotional code for a Mobile Postcard. Where do I enter the code?
Do I have to enter my bank account details in advance to make a postcard?
I'm sure my password is correct, but the Mobile Postcard app keeps giving me an error message. What should I do?
How soon will my personalised postcard be delivered?
What is a video postcard?
Do I need to set a password for the app?
Which banking apps does the Mobile Postcard app support?
Can I get an invoice for my company?
Can I ask questions about Mobile Postcard in a Post Office?
Can I sign in to Mobile Postcard with the same data as for MyCard?
Can I change my postcard right after sending it?
Can I follow my postcard online with Track & Trace?
I paid but I don't see my credits in the app. What should I do?
How do I delete saved addresses in the Mobile Postcard app?
Will bpost refund my Mobile Postcard if it did not arrive?
Can I send my Mobile Postcard again, for example if the postcard did not arrive?
I want to send my Mobile Postcard from outside Belgium. Is that possible?
I am not able to pay for my postcard. What do I do now?
Can I place text on the photos of my postcard?
How many postcards do I need to buy to qualify for a discount?
Can I upload an address list so that I don't have to input the addresses manually?
Can I receive and send a Mobile Postcard anywhere in the world?
Can I transfer credits from one account to another?
My Mobile Postcard was damaged upon delivery. What can I do?
Can my Mobile Postcard by blocked by bpost?
I entered an incorrect address. Will I lose a credit?
bpost video postcard: how does the addressee watch my video?
Do I need an account to use the Mobile Postcard app?
Does the addressee need a QR scanner to watch the video?
How much does a video postcard with Mobile Postcard cost?
How soon after payment do credits appear in the Mobile Postcard app?
How can I pay for a postcard with Mobile Postcard?
How can I be sure that I enter the correct address?
How do I create an account for the Mobile Postcard app?
Can I place several photos on a postcard or video card?
I have a Mobile Postcard account but can't log in. What now?
How does bpost print my video on a postcard?
How long can I resend a previously sent Mobile Postcard?
Can I buy promotional codes as a business and give them as gifts?
Where can I find my credits in the Mobile Postcard app?
What type of photos cannot be used on Mobile Postcard?
How do I enter a return address with Mobile Postcard?
How many credits can I buy in one go?
Do I have to buy credits if I want to make a card with a photo using Mobile Postcard?
Is the photo, video and text on my postcard checked before sending?
Are there separate prices for entrepreneurs?
I lost credits due to an error in the app. What should I do?
Are my photos protected with portrait rights?
How much text can I put on a Mobile Postcard?
Can I save addresses in the Mobile Postcard app?
What is the minimum quality that a photo must have to make a nice postcard?
Will I get a clear preview of my postcard so I can check the photo quality?
How many Mobile Postcards can I send in one go?
Will my money be refunded if the quality of my postcard is not good?
Can I personalise the card that I send to lots of people?
Which operating systems are suitable for running the app?
Can I pay for my postcards with a foreign bank card?
Can I send and pay for different postcards in one go?
How long will the video on my video postcard be available for viewing?
Are changes saved when I close the app?
I lost my smartphone. What happens with my credits?
Wat zijn credits?
How large can the video file be?
Can I continue working on my postcard on another device?
Can I choose the photo on my video postcard?
Does bpost get rights to my photo(s) if I send a Mobile Postcard?
How long can my video be?
Does the Mobile Postcard app check the quality of my photos?
On which devices can the recipient watch the video of my video postcard?
How long will my account remain active?
What are the benefits of credits?
How long will my personalised postcard be saved?
How long is the Mobile Postcard promotional code valid?
How do I get discounts for Mobile Postcard?
Do I need internet access to make a postcard using Mobile Postcard?
How do I know if my Mobile Postcard has arrived?
Can I make changes if the photo quality is not good?
bpost's Mobile Postcard app works with credits. How does that work?
Will I be informed automatically about app updates?
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