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The benefits of a bpost account?
You can use all our tools and apps with one email address and password
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Frequently asked questions
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Frequently asked questions
Greeting cards and postcards
Mobile Postcard
MyCard
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109
questions
for the keyword
« Greeting cards and postcards »
I only receive part of my mail or none at all. What can I do?
My mail is being delivered, but not in my letterbox. What can I do?
I received a letter from two months ago. How is that possible?
How much does it cost to send a postcard from outside Belgium?
How can I contact Mobile Postcard?
Why can my letter or card be returned?
My Mobile Postcard was not delivered. Where is my postcard?
What happens to my letter if I write the address incorrectly or the addressee has moved?
I received a letter that was already opened. How is that possible?
I got my letter back because the address was incorrect. How do I know if I am using the correct address?
I didn't put enough stamps on my letter and got it back. Can I send it again with extra stamps?
My letter is damaged. What happened?
How do I know if my postcard was sent?
Will I receive compensation if my priority mail is not delivered the next workday?
What is the difference between Mobile Postcard and MyCard?
Where can I file a complaint if there is something wrong with my postcard?
Are the postcards created with Mobile Postcard sent as priority or non-priority mail?
Do I need credits to send a postcard with Mobile Postcard?
How do I download the Mobile Postcard app?
My Mobile Postcard was delivered with a delay. What can I do?
Can I arrange for my postcard to only be sent a week from now?
How much does it cost to send a photo card or video card to an address outside Belgium?
What should I do if the Mobile Postcard app freezes or is slow?
I forgot my Mobile Postcard password. What should I do?
How do I make a postcard using Mobile Postcard?
How many credits do I need to send a Mobile Postcard?
Does the Mobile Postcard app work on computers, tablets and smartphones?
How long are my credits valid?
How soon will my personalised postcard be delivered?
Can I change the language of the app?
Can I send the same postcard to several people with Mobile Postcard?
I received a promotional code for a Mobile Postcard. Where do I enter the code?
I'm sure my password is correct, but the Mobile Postcard app keeps giving me an error message. What should I do?
What is a video postcard?
Do I have to enter my bank account details in advance to make a postcard?
Can I get an invoice for my company?
Which banking apps does the Mobile Postcard app support?
Can I ask questions about Mobile Postcard in a Post Office?
Do I need to set a password for the app?
Can I follow my postcard online with Track & Trace?
Can I change my postcard right after sending it?
Can I sign in to Mobile Postcard with the same data as for MyCard?
Will bpost refund my Mobile Postcard if it did not arrive?
I paid but I don't see my credits in the app. What should I do?
I want to send my Mobile Postcard from outside Belgium. Is that possible?
How do I delete saved addresses in the Mobile Postcard app?
Can I transfer credits from one account to another?
I am not able to pay for my postcard. What do I do now?
Can I send my Mobile Postcard again, for example if the postcard did not arrive?
How many postcards do I need to buy to qualify for a discount?
Can I place text on the photos of my postcard?
Can I upload an address list so that I don't have to input the addresses manually?
Can I receive and send a Mobile Postcard anywhere in the world?
Can my Mobile Postcard by blocked by bpost?
How do I create an account for the Mobile Postcard app?
My Mobile Postcard was damaged upon delivery. What can I do?
bpost video postcard: how does the addressee watch my video?
I have a Mobile Postcard account but can't log in. What now?
I entered an incorrect address. Will I lose a credit?
How can I pay for a postcard with Mobile Postcard?
Does the addressee need a QR scanner to watch the video?
How soon after payment do credits appear in the Mobile Postcard app?
Do I need an account to use the Mobile Postcard app?
How much does a video postcard with Mobile Postcard cost?
How can I be sure that I enter the correct address?
Where can I find my credits in the Mobile Postcard app?
Can I place several photos on a postcard or video card?
How does bpost print my video on a postcard?
How many credits can I buy in one go?
What type of photos cannot be used on Mobile Postcard?
How do I enter a return address with Mobile Postcard?
Can I buy promotional codes as a business and give them as gifts?
How long can I resend a previously sent Mobile Postcard?
Do I have to buy credits if I want to make a card with a photo using Mobile Postcard?
I lost credits due to an error in the app. What should I do?
Are there separate prices for entrepreneurs?
How much text can I put on a Mobile Postcard?
Is the photo, video and text on my postcard checked before sending?
Can I save addresses in the Mobile Postcard app?
Will I get a clear preview of my postcard so I can check the photo quality?
Are my photos protected with portrait rights?
Wat zijn credits?
Will my money be refunded if the quality of my postcard is not good?
How many Mobile Postcards can I send in one go?
Can I pay for my postcards with a foreign bank card?
What is the minimum quality that a photo must have to make a nice postcard?
Can I personalise the card that I send to lots of people?
Which operating systems are suitable for running the app?
How long will the video on my video postcard be available for viewing?
Can I send and pay for different postcards in one go?
Can I choose the photo on my video postcard?
Are changes saved when I close the app?
How long can my video be?
How large can the video file be?
I lost my smartphone. What happens with my credits?
Does the Mobile Postcard app check the quality of my photos?
Can I continue working on my postcard on another device?
Does bpost get rights to my photo(s) if I send a Mobile Postcard?
On which devices can the recipient watch the video of my video postcard?
How long will my account remain active?
What are the benefits of credits?
How long will my personalised postcard be saved?
How long is the Mobile Postcard promotional code valid?
How do I get discounts for Mobile Postcard?
Do I need internet access to make a postcard using Mobile Postcard?
How do I know if my Mobile Postcard has arrived?
Can I make changes if the photo quality is not good?
bpost's Mobile Postcard app works with credits. How does that work?
Will I be informed automatically about app updates?
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