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Frequently asked questions
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Frequently asked questions
Greeting cards and postcards
Mobile Postcard
MyCard
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109
questions
for the keyword
« Greeting cards and postcards »
I only receive part of my mail or none at all. What can I do?
My mail is being delivered, but not in my letterbox. What can I do?
I received a letter from two months ago. How is that possible?
How much does it cost to send a postcard from outside Belgium?
Why can my letter or card be returned?
My Mobile Postcard was not delivered. Where is my postcard?
I received a letter that was already opened. How is that possible?
How can I contact Mobile Postcard?
What happens to my letter if I write the address incorrectly or the addressee has moved?
I didn't put enough stamps on my letter and got it back. Can I send it again with extra stamps?
I got my letter back because the address was incorrect. How do I know if I am using the correct address?
How do I know if my postcard was sent?
My letter is damaged. What happened?
Will I receive compensation if my priority mail is not delivered the next workday?
What is the difference between Mobile Postcard and MyCard?
Where can I file a complaint if there is something wrong with my postcard?
Are the postcards created with Mobile Postcard sent as priority or non-priority mail?
Do I need credits to send a postcard with Mobile Postcard?
How do I make a postcard using Mobile Postcard?
How soon will my personalised postcard be delivered?
How do I download the Mobile Postcard app?
My Mobile Postcard was delivered with a delay. What can I do?
What should I do if the Mobile Postcard app freezes or is slow?
I forgot my Mobile Postcard password. What should I do?
Can I arrange for my postcard to only be sent a week from now?
How much does it cost to send a photo card or video card to an address outside Belgium?
How many credits do I need to send a Mobile Postcard?
Can I send the same postcard to several people with Mobile Postcard?
How long are my credits valid?
I received a promotional code for a Mobile Postcard. Where do I enter the code?
Does the Mobile Postcard app work on computers, tablets and smartphones?
Can I change the language of the app?
I'm sure my password is correct, but the Mobile Postcard app keeps giving me an error message. What should I do?
What is a video postcard?
Can I ask questions about Mobile Postcard in a Post Office?
Do I have to enter my bank account details in advance to make a postcard?
Can I get an invoice for my company?
Can I follow my postcard online with Track & Trace?
Which banking apps does the Mobile Postcard app support?
Can I change my postcard right after sending it?
I want to send my Mobile Postcard from outside Belgium. Is that possible?
Do I need to set a password for the app?
Can I transfer credits from one account to another?
I paid but I don't see my credits in the app. What should I do?
Will bpost refund my Mobile Postcard if it did not arrive?
Can I sign in to Mobile Postcard with the same data as for MyCard?
I am not able to pay for my postcard. What do I do now?
How do I delete saved addresses in the Mobile Postcard app?
Can I upload an address list so that I don't have to input the addresses manually?
How do I create an account for the Mobile Postcard app?
I have a Mobile Postcard account but can't log in. What now?
Can I receive and send a Mobile Postcard anywhere in the world?
How many postcards do I need to buy to qualify for a discount?
Can I send my Mobile Postcard again, for example if the postcard did not arrive?
Can I place text on the photos of my postcard?
Can my Mobile Postcard by blocked by bpost?
Where can I find my credits in the Mobile Postcard app?
How can I pay for a postcard with Mobile Postcard?
How many credits can I buy in one go?
How soon after payment do credits appear in the Mobile Postcard app?
I entered an incorrect address. Will I lose a credit?
My Mobile Postcard was damaged upon delivery. What can I do?
Does the addressee need a QR scanner to watch the video?
bpost video postcard: how does the addressee watch my video?
How much does a video postcard with Mobile Postcard cost?
How can I be sure that I enter the correct address?
Do I need an account to use the Mobile Postcard app?
Can I place several photos on a postcard or video card?
How does bpost print my video on a postcard?
Wat zijn credits?
How do I enter a return address with Mobile Postcard?
What type of photos cannot be used on Mobile Postcard?
Can I buy promotional codes as a business and give them as gifts?
Do I have to buy credits if I want to make a card with a photo using Mobile Postcard?
How long can I resend a previously sent Mobile Postcard?
How much text can I put on a Mobile Postcard?
I lost credits due to an error in the app. What should I do?
Can I save addresses in the Mobile Postcard app?
Are there separate prices for entrepreneurs?
Are my photos protected with portrait rights?
Is the photo, video and text on my postcard checked before sending?
Will I get a clear preview of my postcard so I can check the photo quality?
How many Mobile Postcards can I send in one go?
What is the minimum quality that a photo must have to make a nice postcard?
Can I pay for my postcards with a foreign bank card?
Can I personalise the card that I send to lots of people?
Will my money be refunded if the quality of my postcard is not good?
Which operating systems are suitable for running the app?
Can I send and pay for different postcards in one go?
Are changes saved when I close the app?
How long will the video on my video postcard be available for viewing?
Can I choose the photo on my video postcard?
I lost my smartphone. What happens with my credits?
How long can my video be?
How large can the video file be?
Can I continue working on my postcard on another device?
How long will my account remain active?
Does the Mobile Postcard app check the quality of my photos?
On which devices can the recipient watch the video of my video postcard?
Does bpost get rights to my photo(s) if I send a Mobile Postcard?
What are the benefits of credits?
bpost's Mobile Postcard app works with credits. How does that work?
How long will my personalised postcard be saved?
How do I know if my Mobile Postcard has arrived?
Do I need internet access to make a postcard using Mobile Postcard?
Can I make changes if the photo quality is not good?
Will I be informed automatically about app updates?
How long is the Mobile Postcard promotional code valid?
How do I get discounts for Mobile Postcard?
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