My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
187
I am expecting a parcel, but have not received a barcode. What do I do now?
In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.
Follow my parcel
187
How do I know who is the sender of my parcel?
Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
Follow my parcel
187
2 questions
for the keyword « Greeting cards and postcards »
With Mobile Postcard, you make a real postcard from your photos or video. You do that with the app on your smartphone or your tablet.
MyCard works on your computer or tablet. You design your own card or choose one from the Hallmark card collection.
You need a separate account for both tools.
You need a separate account for Mobile Postcard. Mobile Postcard and MyCard are two separate bpost services for creating online cards. Mobile Postcard works with an app on your smartphone or your tablet. You use MyCard on your computer. You need a separate account for each of the two.
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