How can I pay the import costs?
Once the import costs are calculated, you will find a detailed overview of the costs in Track & Trace and in the My bpost app. You will receive a request to pay the import costs. This can be by email, text message or notification if you have installed the My bpost app. If the sender did not send us the data digitally, you will receive a letter with a payment request.
You can make the payment securely via the My bpost app or by signing in via Track & Trace. You can pay via Bancontact, Mastercard, Visa or mobile banking. Also from abroad. PayPal and bank transfers are not possible.
Watch out for fake messages and phishing; bpost will never ask you to pay by bank transfer or provide a bank account number. Read all about it on our phishing page.
If you didn't find an answer to your question?
Please contact us.
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13.00 – 17.30
Zonal rate. Waiting time varies.