Send a parcel within Belgium. Arranged quickly with bpost

Sending a parcel within Belgium

Sending a parcel within Belgium

Ready for shipment and delivered quickly, the way you want

  • Choose from different shipping solutions: online and offline
  • Delivery at home, in a Pick-up Point or Parcel Locker
  • Always a Post Point with flexible opening hours close by
Send immediately

Create your shipping label in a few clicks. Also possible with the My bpost app.

Send your parcel in 4 easy steps

1.
Prepare your parcel

1. Place the contents of your parcel in a strong enough box, free of labels and stickers.

2. Fill the empty spaces with newspaper.

3. Seal your parcel with tape.

You don't have a strong box? Order one from our eShop or ask for one in your Post Office or Post Point.

2.
Choose a delivery solution

Weigh and measure your parcel. Then choose the shipping solution that suits you best: online, via the My bpost app or in a sales point.

3.
Hand in your parcel

Attach the shipping label on the top of your parcel and hand it in at a Post Point in your neighbourhood.

4.
Follow your parcel

Your parcel will be delivered the next workday. Follow the status of your parcel with Track & Trace or the My bpost app

Download the My bpost app

And manage all your parcels in one handy app

  • Follow all your parcels, including those from other postal services
  • Set your delivery preferences
  • Choose whether you want to receive status reports for a parcel
my bpost app

Choose the delivery solution that suits your needs

Standard

  • Delivery to an address
  • Up to 30 kg
  • Delivered the next workday

From

€4.40

With warranty

  • Goods guaranteed up to €500
  • Confirmation of receipt with date of delivery and signature of receiver
  • Delivery to an address or Pick-up Point
  • Up to 30 kg
  • Delivered the next workday

From

€5.40

Letter box parcel

  • Package + shipping label
  • Delivery to an address
  • Up to 1 kg
  • Delivered the next workday

From

€4.60

Standard

  • Delivery to an address
  • Up to 30 kg
  • Delivered the next workday

From

€6.90

With warranty

  • Goods guaranteed up to €500
  • Confirmation of receipt with date of delivery and signature of receiver
  • Delivery to an address
  • Up to 30 kg
  • Delivered the next workday

From

€8.10

Calculate the price of your shipment

Find a Post Point in your neighbourhood

Find a Post Office

Would you prefer to have your parcel picked up? That's possible from €7.93. Request this online

Follow the status of your parcel

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Postal code is not required

 

Or follow it in the My bpost app

Perhaps you still have one of these questions

The price to send a parcel depends on the weight, size, destination and the shipping option (with a guarantee, delivered to a Pick-up Point, etc.). You can easily calculate the price of your parcel online using our price calculator. Enter the destination and weight and discover our prices instantly.

Most senders have permanent agreements with bpost regarding lost and damaged parcels. Only you, the sender, can ask to open a dossier for a lost or damaged parcel because you paid bpost for the shipment.

Contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation.

  • In case of damage, your complaint must be submitted to us within 7 calendar days.
  • If the status of your Track & Trace remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), then the sender can also request an investigation.

If you are the recipient, please contact your sender.

To deliver your parcel correctly, we need the following details:

  • Your address. In case your parcel is returned.
  • Address of the addressee, Pick-up Point or Parcel Locker of your choice. If you create your shipping label online, you can easily choose the Pick-up Point or Parcel Locker from a list.
  • Email address of the addressee (required when sending to a Parcel Locker). That way, we can take their delivery preferences into account (if within Belgium).
  • The dimensions and weight of your parcel.

Sending a parcel outside the EU

In addition to the above data, for a parcel outside the EU you also need to fill in the CN23 document completely and attach a copy (More information on customs documents):

On this form, you have to fill in the following fields:

  • Sender
  • Addressee
  • Phone number and email address of the recipient
  • HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance.
  • Country of origin
  • Shipment details

Always include two copies of the invoice or the pro forma invoice.
For shipments with a value of more than €1,000 you should also add the Single Administrative Document.

To send a parcel, you need a shipping label. There are different ways to obtain a shipping label:

  • Create a shipping label online or in the My bpost app and print it at home or for a fee in a Post Office, Post Point or Parcel Point.
  • Purchase your shipping label in a Post Office, Post Point or Parcel Point (depending on the available selection).
  • Order it from the bpost eShop (sold per 10 for domestic mail) or buy a pre-stamped package (for domestic mail).

For parcels in Belgium, you can choose from different delivery possibilities:

  • At a home or work address
  • In one of the 2300 bpost Pick-up Points:
    • Post Office
    • Post Point
    • Parcel Point
    • Parcel Locker

For packages to foreign countries, you must always send to an address.  The Netherlands and France are exceptions. In these countries, you can also send your parcel to a Pick-up Point. Moreover, this is cheaper than shipping to an address. With our online shipping tool, you can easily find a Pick-up Point in the area based on the postcode.

Packaging tips for problem-free shipping

For your package :

  • Use a strong box made from corrugated cardboard. If you are sending multiple items at once, wrap them separately and include dividers to prevent damage. Fill the empty spaces in your parcel with newspaper or other shock-absorbing filler material. Make sure that the contents cannot shift. There is still empty space? Choose a smaller box.
  • For fragile items, choose a box with double sides.
  • Use strong tape to seal your parcel in places where it might rip or open up.

For your mailing label :

  • Attach the mailing label to the box firmly and visibly. Make sure that the entire label is legible.
  • Are you using a used box? Check the quality of the box and remove all labels and stickers on the outside. This prevents confusion when we sort your parcel.

 

packaging-tips

Purchase your packaging

Online or in a Post Office or Post Point in your neighbourhood

 
  • That way you are sure that your parcel complies with the guidelines
  • You can choose different sizes and gift packages