Sending a parcel within Belgium
Ready for shipment and delivered quickly, the way you want
- Choose from different shipping solutions: online and offline
- Delivery at home, in a Pick-up Point or Parcel Locker
- Always a Post Point with flexible opening hours close by
Create your shipping label in a few clicks. Also possible with the My bpost app.
Send your parcel in 4 easy steps
Choose the delivery solution that suits your needs
Standard
- Delivery to an address
- Up to 30 kg
- Delivered the next workday
From
€4.40
With warranty
- Goods guaranteed up to €500
- Confirmation of receipt with date of delivery and signature of receiver
- Delivery to an address or Pick-up Point
- Up to 30 kg
- Delivered the next workday
From
€5.40
Letter box parcel
- Package + shipping label
- Delivery to an address
- Up to 1 kg
- Delivered the next workday
From
€4.60
Standard
- Delivery to an address
- Up to 30 kg
- Delivered the next workday
From
€6.90
With warranty
- Goods guaranteed up to €500
- Confirmation of receipt with date of delivery and signature of receiver
- Delivery to an address
- Up to 30 kg
- Delivered the next workday
From
€8.10
Calculate the price of your shipment
Find a Post Point in your neighbourhood
Would you prefer to have your parcel picked up? That's possible from €7.93. Request this online
Perhaps you still have one of these questions
Most senders have permanent agreements with bpost regarding lost and damaged parcels. Only you, the sender, can ask to open a dossier for a lost or damaged parcel because you paid bpost for the shipment.
Contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation.
- In case of damage, your complaint must be submitted to us within 7 calendar days.
- If the status of your Track & Trace remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), then the sender can also request an investigation.
If you are the recipient, please contact your sender.
To deliver your parcel correctly, we need the following details:
- Your address. That is important if your parcel is returned.
- If you choose delivery to a specific address: first name, last name, street, number, postcode, city and e-mail address of the addressee. That way we can take his/her delivery preferences into account. If you send the parcel to a Parcel Locker, then the e-mail address is required.
- If you choose delivery to a Pick-up Point or Parcel Locker: choose a location from the list. This option is only possible if you create your shipping label online.
To send a parcel, you must know its weight.
Sending a parcel outside the EU
- Complete the CN23 section / document and attach a copy (customs documents):
- These fields must be completed on this document:
- Sender
- Addressee
- HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance.
- Country of origin
- Shipment details
- These fields must be completed on this document:
- Always include two copies of the invoice or the pro forma invoice.
- For shipments with a value of more than €1,000 you should also add the Single Administrative Document.
Packaging tips for problem-free shipping
For your package :
- Use a strong box made from corrugated cardboard. If you are sending multiple items at once, wrap them separately and include dividers to prevent damage. Fill the empty spaces in your parcel with newspaper or other shock-absorbing filler material. Make sure that the contents cannot shift. There is still empty space? Choose a smaller box.
- For fragile items, choose a box with double sides.
- Use strong tape to seal your parcel in places where it might rip or open up.
For your mailing label :
- Attach the mailing label to the box firmly and visibly. Make sure that the entire label is legible.
- Are you using a used box? Check the quality of the box and remove all labels and stickers on the outside. This prevents confusion when we sort your parcel.
Purchase your packaging
Online or in a Post Office or Post Point in your neighbourhood
- That way you are sure that your parcel complies with the guidelines
- You can choose different sizes and gift packages
