Sending a parcel within Belgium
Ready for shipment and delivered quickly, the way you want
- Choose from different shipping solutions: online and offline
- Delivery at home, in a Pick-up Point or Parcel Locker
- Always a Post Point with flexible opening hours close by
Create your shipping label in a few clicks. Also possible with the My bpost app.
Send your parcel in 4 easy steps
Download the My bpost app
And manage all your parcels in one handy app
- Follow all your parcels, including those from other postal services
- Set your delivery preferences
- Choose whether you want to receive status reports for a parcel
Choose the delivery solution that suits your needs
Standard
- Delivery to an address
- Up to 30 kg
- Delivered the next workday
From
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With warranty
- Goods guaranteed up to €500
- Confirmation of receipt with date of delivery and signature of receiver
- Delivery to an address or Pick-up Point
- Up to 30 kg
- Delivered the next workday
From
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Letter box parcel
- Package + shipping label
- Delivery to an address
- Up to 1 kg
- Delivered the next workday
From
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Standard
- Delivery to an address
- Up to 30 kg
- Delivered the next workday
From
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With warranty
- Goods guaranteed up to €500
- Confirmation of receipt with date of delivery and signature of receiver
- Delivery to an address
- Up to 30 kg
- Delivered the next workday
From
<span class="priceVariable invisible">{{PriceTB.tarifs-pour--les-colis-vers-la-belgique-%28%C3%A0-la-pi%C3%A8ce%29.r3c3}}</span>
Calculate the price of your shipment
Find a Post Point in your neighbourhood
Would you prefer to have your parcel picked up? That's possible from {{PriceTB.Enlèvement-à-la-demande-bpack.r2c2}}. Request this online
Follow the status of your parcel
Or follow it in the My bpost app
Perhaps you still have one of these questions
Most senders have permanent agreements with bpost regarding lost and damaged parcels. Only you, the sender, can ask to open a dossier for a lost or damaged parcel because you paid bpost for the shipment.
Contact our customer service via the online form at the bottom of this page. This is the quickest way to start an investigation.
- In case of damage, your complaint must be submitted to us within 7 calendar days.
- If the status of your Track & Trace remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), then the sender can also request an investigation.
If you are the recipient, please contact your sender.
To deliver your parcel correctly, we need the following details:
- Your address. In case your parcel is returned.
- Address of the addressee, Pick-up Point or Parcel Locker of your choice. If you create your shipping label online, you can easily choose the Pick-up Point or Parcel Locker from a list.
- Email address of the addressee (required when sending to a Parcel Locker). That way, we can take their delivery preferences into account (if within Belgium).
- The dimensions and weight of your parcel.
Sending a parcel outside the EU
In addition to the above data, for a parcel outside the EU you also need to fill in the CN23 document completely and attach a copy (More information on customs documents):
On this form, you have to fill in the following fields:
- Sender
- Addressee
- Phone number and email address of the recipient
- HS code: Customs worldwide use the uniform HS code (Harmonized System) to identify goods. To find out which code you should use, please consult FPS Finance.
- Country of origin
- Shipment details
Always include two copies of the invoice or the pro forma invoice.
For shipments with a value of more than €1,000 you should also add the Single Administrative Document.
Packaging advice to rule out shipping problems
Preparing your parcel? Follow these four steps to ensure it’s delivered safe and sound
- Get a suitable box
- You should choose a sturdy box that is the right size for the contents.
- The heavier the contents, the sturdier the box needs to be.
- Fill up the empty space
- Use scrunched up newspaper, for instance, to fill up the empty space in your box.
- Wrap up fragile objects properly, for instance with bubblewrap.
- Close the box
- Use strong adhesive tape (at least 48 mm wide).
- Ensure the box is properly closed, including the sides
- Affix the shipping label
- Affix your shipping label on the largest side, ensuring it is completely legible/readable.
- If you are using an old box, remove any other labels or barcode.
For more details and practical security and sustainability tips, see our packaging guide.
Purchase your packaging
Online or in a Post Office or Post Point in your neighbourhood
- That way you are sure that your parcel complies with the guidelines
- You can choose different sizes and gift packages
