I didn't receive a QR code. What do I do now?
If you have received an attempted delivery notice in your mail and if your parcel is going to a Parcel Locker, you can use the barcode in the message.
For Parcel Lockers with a screen, just enter the barcode on the screen. For Screenless Parcel Lockers, first enter the barcode in the My bpost app and then follow the steps in the app to collect your parcel.
If you have opted for direct delivery to a Parcel Locker and if you did not receive an e-mail that your parcel is available, please check that our e-mail did not end up in your spam folder.
- If you have received an e-mail that your parcel is available, please read the steps in the e-mail carefully. For some Parcel Lockers, you do not need a QR code.
- If you did not receive an e-mail that your parcel is available, please contact a Parcel Locker responsible on 02 320 23 90.
If you didn't find an answer to your question?
Please contact us.
Monday - Friday :
08.00 – 12.30
13.00 – 18.00
09.00 – 13.00
Zonal rate. Waiting time varies.