Delay parcels from United Kingdom and Germany
Due to IT-problems at our partner Royal mail and strikes at Deutsche Post, we expect delays in the delivery of letters and parcels from Germany and United Kingdom to Belgium As soon as the parcel arrives in Belgium, the status of your parcel will be updated. Unfortunately, our customer service cannot provide you with further information.


Who can accept my shipment?

Who is allowed to accept your shipment depends on the type of shipment.

My shipment is a parcel

Anyone at home at your address can accept your parcel, including household help or your partner, even if it is a parcel requiring a signature upon receipt.

If we deliver to your (chosen) neighbour, anyone present at that address can also accept the parcel.

My shipment is registered mail

You can recognise registered mail by the barcode starting with the numbers ‘010’ or the letter ‘R’. 

In the case of registered mail, only you (or your proxy) can accept the shipment upon presentation of an ID card.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.