Why wasn't my parcel delivered to a neighbour?

There can be several reasons why your parcel was not delivered to a neighbour:

  • The postman could not deliver your parcel to a neighbour because he was not at home or did not accept it.
  • Your parcel is a shipment with payment upon delivery.
  • Your parcel is a secure delivery, so you need to show your secure delivery code.
  • Your parcel is a registered mail.
  • Your chosen neighbour (under My Delivery Preferences) lives more than 50 m walking distance from your home.
  • The parcel was ordered with an email address that (still) is not linked to your delivery preferences. That's why we were not able to apply your delivery preference. Take into account that the validation of a new account or new address via MyPreferences takes 10 days.

If you do not think that the above mentioned reasons are the cause, you can report this via the online form at the bottom of this page.

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