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Frequently asked questions
Ria
How does it work?
Send money abroad
Send money within Belgium
Receive money
Something has gone wrong
75
questions
for the keyword
« Ria »
How does a money transfer with Ria work?
Can I send cash and have it transferred?
What are my possibilities to send money with Ria?
How much time does my addressee have to pick up the money?
Which contact details of the sender and the addressee do I have to give?
Are there minimum and maximum amounts?
To which foreign countries can I send money with Ria?
Can I transfer money anonymously with Ria?
How can I receive my money?
How long does it take before the money is transferred and can be picked up?
I cannot receive the money because my name was misspelled. Who can rectify this?
Can I send money to someone in Belgium?
I want to dispute the transaction: someone else picked up the money. I suspect fraud.
Which details do I need to send money with Ria?
What should I do if the recipient says that the money did not arrive/the transaction is not possible?
My name was spelled incorrectly. What must I do to modify the spelling?
I cannot pick up the money. Can someone else do that? Someone with the correct documents or a mandate?
Do I have to know which country or which city I am sending money to?
How will I know if my addressee picked up the money?
What if my money is not picked up?
What is the difference between a national money order and a transaction with Ria?
Can I pick up my money in any Ria office?
Can I get a fiscal attestation?
Which documents/information do I need to pick up my money?
I lost the PIN code. What can I do?
Can Ria help me get my code back?
Ria: how often can I receive money? | bpost
Will I receive proof that the money was sent and picked up?
How much time do I have to pick up my money?
Can I receive money from abroad if I do not have a bank account?
What if there is an error in the recipient's details?
Can a minor send money?
Can the money be delivered at home?
Which information must I submit to receive the money? (PIN code, identity document, sender's name, etc.)
Do I have to prove why I am sending money?
The clerk will not give a copy. What do I do now? Can I file a complaint? Where?
I do not have a last name. Can I pick up money?
Can the transaction be modified? How long does that take?
Do I have to indicate a Ria agency?
Do I have to have an address to use Ria?
Does Ria Money Transfer have an app that I can use to register the transaction?
Will I get a document with the number of the transfer?
Can someone who finds my code pick up the money?
Can I choose the office where I pick up my money?
Can I use the receipt in legal proceedings?
The error lies with bpost or Ria. Not with me. What do I do now?
Can I receive the money without the code?
What if the transaction is called off due to an error in the transfer?
Can I send money even if I don't live in Belgium? Are there other requirements?
Can I do a professional transaction with Ria?
Can I use the receipt in legal proceedings?
I lost my PIN code and cannot reach the sender. What should I do?
Can I send the code to the addressee immediately?
There is only a small error in my name and I have the PIN code. Isn't that enough?
As the sender, do I have to pay for a correction?
What are the advantages of sending cash with Ria?
Can I send cash and allow the addressee to receive cash?
Does Ria only work with cash, or can I also use a bank card, credit card or bank transfer?
Can I transfer money without an account number?
Is sending money with Ria safe?
What is my guarantee that the money will arrive?
Are there limits to the amount of money you can send per country?
How do I choose the pickup location? Is that possible for every country?
What are the fees as a sender and a recipient?
Can I choose the currency?
A bank transfer outside Europe costs money. Are there cheaper ways?
I send euros, the recipient wants dollars. Will that be converted? Are there conversion costs?
Can I send money in every Post Office and Post Point?
How can I be sure that the money arrives in the hands of the correct person?
What if I want to stop/cancel the transaction?
Which details do I need to identify the addressee?
Can I send money using home banking?
Can I send money on behalf of someone else?
Can I send money to a Ria office in Belgium?
Can I send money with Ria without an ID card?
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