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 for the keyword « Ria »
How does a money transfer with Ria work?
You can send money with Ria Money Transfer in five easy steps:
  • You complete the ‘Send Money’ form.
  • You give the form to the counter clerk together with your identity document and the money.
  • You sign as correct and get a receipt that states the PIN code of your transaction.
  • You contact your addressee and communicate the PIN code that he or she needs to pick up the money.
  • Your addressee picks up the cash at a Ria agency with the PIN code and his or her identity document.
What are my possibilities to send money with Ria?
You can send and receive money from and to anywhere in the world with Ria Money Transfer. You can:
  • send cash that your addressee picks up as cash.
  • send cash to your addressee's bank account. That option is not available in every country of destination.
  • send cash to your addressee's virtual mobile account. That option is not available in every country of destination.
The counter clerk in your Post Office will tell you how your addressee can receive the money in the country where he or she lives or is staying.
Which contact details of the sender and the addressee do I have to give?
You only have to give the first and last name of your addressee and your own mobile phone number.
Do I have to know which country or which city I am sending money to?
You must always know which country you are sending money to. Depending on the country, you must also indicate where (in which Ria agency and which city) your addressee will pick up the money. The counter clerk in your Post Office will tell you which countries require you to choose a Ria agency.
How can I receive my money?
You pick up the money in a Post Office in your neighbourhood or in a Ria agency.
  • On the ‘Receive money’ form, fill in the transaction PIN code, the first and last name of the sender, and the country where the money was sent.
  • Give the completed form to the counter clerk together with your identity document.
  • After your details are checked, the counter clerk will pay out the amount in cash.
Can I transfer money anonymously with Ria?
You cannot transfer money anonymously with Ria Money Transfer. You must prove your identity with a valid identity document for every money transfer.
How much time does my addressee have to pick up the money?
Your addressee has 40 days to pick up your money. After 40 days you will receive a text message from Ria with a new PIN code so that you can pick up the money.
How long does it take before the money is transferred and can be picked up?
When you send money with Ria Money Transfer, the addressee can pick up the money a few minutes later. As soon as the recipient has received the transaction PIN code, he or she can pick up the money in a Ria agency. Always take the time difference in the destination country into account and the opening hours of the Ria agency over there.
Can I send cash and have it transferred?
You can send cash with Ria Money Transfer: you pay the amount in cash at the counter. You can have the money deposited on the bank account of your addressee in some countries. For that, you need your addressee's account number (IBAN for Europe) and the name and BIC code of his or her bank. The counter clerk in your Post Office will tell you which countries allow this.
Please note: you cannot transfer cash to a bank account in Belgium. Your addressee must pick up the cash at a Post Office or Ria agency.
I cannot receive the money because my name was misspelled. Who can rectify this?
Only the sender can correct an error. You must ask him or her to go to the Post Office or Ria agency where the money was sent and to modify your name there. Once the error is corrected, you can pick up the money.
Can I send money to someone in Belgium?
You can send money to someone in Belgium. Your addressee can pick up the money in any Ria agency or Post Office.
Ria: how often can I receive money? | bpost
You can receive money several times per month or per week. There are limits on the amounts. Discover what happens if you exceed those limits.
How will I know if my addressee picked up the money?
You can call Ria Money Transfer customer service to ask if your recipient has picked up the money.
I do not have a last name. Can I pick up money?
If you officially do not have a last name, you can pick up money with Ria Money Transfer. In that case, enter ‘No name’ in the last name field on the document that you receive.
I cannot pick up the money. Can someone else do that? Someone with the correct documents or a mandate?
You must always pick up the money in person. If you really can't pick it up in person then the sender must go back to the Post Office or Ria agency. The sender must modify the transaction and indicate a different addressee.
Can I receive money from abroad if I do not have a bank account?
You can receive money from abroad even if you don't have a bank account. You pick up the cash in a Ria agency and only need a valid identity document to identify yourself.
Which information must I submit to receive the money? (PIN code, identity document, sender's name, etc.)
To receive your money, give the counter clerk of the Post Office or Ria agency the following five things:
  • the PIN code of the transaction
  • the first and last name of the sender
  • the country where the money was sent
  • the amount that you expect
  • your identity document
Can I get a fiscal attestation?
You can get a fiscal attestation for all money transfers that you have done. You request that attestation from the Customer Care Center of Ria Money Transfer: 02 588 24 14.
Will I receive proof that the money was sent and picked up?
When you hand over the money, the counter clerk in the Post Office will immediately give you a paper proof of remittance with the PIN code of your transfer. If you want to know whether the money was picked up, you must phone the Customer Care Center of Ria Money Transfer on the number 02 588 24 14.
Can I use the receipt in legal proceedings?
The receipt that the sender gets can be used as a legal document.
What is the difference between a national money order and a transaction with Ria?
Sending money with Ria is faster. As soon as you communicate the PIN code to your addressee, he or she can pick up the money in a Post Office or Ria agency.
Can the money be delivered at home?
You cannot have a money transfer delivered to a home address in Belgium. Ria Money Transfer offers home delivery via the Delivery Service at Home in Armenia, Hungary, Morocco, the Philippines, Vietnam, the Dominican Republic and Peru.
Can I choose the office where I pick up my money?
In most cases you can. Depending on the country where you live or are staying, the sender might have to indicate the agency where you must pick up the money.
Which documents/information do I need to pick up my money?
To pick up your money, you need two things:
  • a valid identity document to identify yourself
  • the PIN code that you got from the sender
Your driving licence or a different document with your photo is not a valid identity document. You do not need other documents.
Can I pick up my money in any Ria office?
You can pick up the money in any Post Office or Ria office. If the sender indicated a specific office then you must go to that Post Office or Ria agency.
Do I have to have an address to use Ria?
The counter clerk in your Post Office uses the address that is on your identity document or the address that you indicate and confirm when signing the money transfer form.
How much time do I have to pick up my money?
You have 40 days to pick up your money in a Post Office or Ria agency. After 40 days the sender receives a new PIN code that he or she uses to pick up the money.
Can I use the receipt in legal proceedings?
The receipt that the sender gets can be used as a legal document.
Will I get a document with the number of the transfer?
You get a proof of remittance with the PIN code of your transfer for each money transfer.
Does Ria Money Transfer have an app that I can use to register the transaction?
Ria Money Transfer does not have an app to register the money transfer.
Can I do a professional transaction with Ria?
You can only send money in your own name with Ria Money Transfer. You cannot use the name of your company or the name of another company.
Can I send cash and allow the addressee to receive cash?
With Ria Money Transfer, you can pay the amount that you want to send in cash at the counter. Your addressee can pick up the cash within 40 days at a Ria agency using a PIN code.
Does Ria only work with cash, or can I also use a bank card, credit card or bank transfer?
You pay a Ria Money Transfer with cash or with Bancontact in your Post Office.
Can I transfer money without an account number?
You can transfer money with Ria Money Transfer even if you don't have an account number. The counter clerk in your Post Office will help you.
Is sending money with Ria safe?
Absolutely. Your addressee can only withdraw the money with a unique PIN code and his or her identity document. Every money transfer is registered by a globally recognised security system.
What is my guarantee that the money will arrive?
Two safeguards guarantee that the money will arrive:
  • You get a unique PIN code that you communicate to your addressee. The recipient can only pick up the money with that PIN code.
  • Your addressee must identify himself or herself with an identity document to collect your money.
Be careful when communicating the PIN code; only give it to your addressee.
What are the advantages of sending cash with Ria?
Sending cash with Ria Money Transfer has four major advantages. It is:
  • fast - the money that you send is available after a few minutes in 161 countries.
  • safe - every money transfer is registered in a globally recognised security system.
  • easy - you complete the form and give it to the counter clerk together with your identity document and the money. You contact your addressee and communicate the PIN code so he or she can pick up the money.
  • nearby - there is always a Post Office in your neighbourhood.
No matter if you are the sender or the addressee, you do not need to have a bank account.
How can I be sure that the money arrives in the hands of the correct person?
You must indicate the correct first and last name of your addressee at the counter of your Post Office. With the unique PIN code that you communicate to the addressee, you are sure that the money arrives in the hands of the correct person.
Which details do I need to identify the addressee?
You only have to indicate the first and last name of the addressee. The addressee must identify himself or herself with an identity document. Learn more.
What if I want to stop/cancel the transaction?
You can stop or cancel the money transfer if your addressee has not picked up the money. You must do this in the Post Office or Ria agency where you sent the money.
Can I send money using home banking?
It is not possible to send money using home banking. You can send money using the Ria Money Transfer website.
Can I send money to a Ria office in Belgium?
Your addressee picks up the money in any Ria agency or Post Office in Belgium.
Can I send money in every Post Office and Post Point?
You can send money with Ria Money Transfer in every Post Office in Belgium. That is still not possible in our Post Points.