How and when will I be informed that my parcel is being delivered?

You will receive several emails throughout the delivery process of your parcel:

  • You will receive an email as soon as the sender tells us they want us to deliver your parcel and provides us with your email address.
  • On the day of delivery, you will receive an email stating the time of delivery. If you will not be home at that time, the email enables you to indicate where you want your parcel to be delivered.
  • If the postman delivered your parcel in your letterbox, in a safe place or to a neighbour, you will receive a confirmation email.
  • If your parcel is available at a Pick-up Point, Parcel Locker or point of sale, you will receive a confirmation email.

Every email includes a link to track your parcel via our Track & Trace page.

You can also track your parcel at any time in the My bpost app or on Track & Trace. If the status of a parcel changes, you will be informed with a notification in the app. You can always choose where your parcel will be delivered if you are not at home.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.