My parcel should have been delivered to my home address, but was sent back to the sender. Why, and can I still collect it?

bpost returns your parcel to the sender if:

  • The sender entered your home address incorrectly.
  • Your parcel was not accepted at the door (e.g. because it is damaged)
  • You did not pick up your parcel at the Pick-up point within 14 calendar days
  • You did not pick up your parcel at the Parcel Locker within 5 calendar days

Contact the sender to take further actions (e.g. to ship your parcel again or if you want a refund). If your parcel was returned to sender incorrectly, please let us know via our online form at the bottom of this page.

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Please contact us.

Online form

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Keep the barcode of your parcel on hand.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.