My parcel should have been delivered to my home address, but was sent back to the sender. Why, and can I still collect it?
bpost returns your parcel to the sender if:
- The sender entered your home address incorrectly.
- Your parcel was not accepted at the door (e.g. because it is damaged)
- You did not pick up your parcel at the Pick-up point within 14 calendar days
- You did not pick up your parcel at the Parcel Locker within 5 calendar days
Contact the sender to take further actions (e.g. to ship your parcel again or if you want a refund). If your parcel was returned to sender incorrectly, please let us know via our online form at the bottom of this page.
If you didn't find an answer to your question?
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