My secure delivery code was not accepted. What should I do?

A secure delivery ensures that only you, or someone you designate, is able to receive your parcel. Your parcel will only be handed over if your personal secure delivery code is shown. You receive this code by email and it is also displayed in the My bpost app. You show it to the person who delivers your parcel or the person at the Pick-up point. The shipper, such as a webshop, selects a secure delivery if it needs to be sure that the right person takes receipt of the parcel. Unfortunately, due to the extra security requirements, we cannot always comply with your delivery preferences.

Your code will be quoted in the bpost status emails sent to the address you used to make your online purchase. If you use the same email address for the My bpost app, you will also find the code there. The code consists of 6 digits and a QR code. To receive your parcel, you can have the QR code scanned or show the 6 digits.

If you’re not home for a secure delivery your parcel will be dropped off at a Pick-up point close to you. You or someone else with your secure delivery code will be able to pick it up within 15 days. Unfortunately, due to the secure nature of these deliveries, we cannot always comply with your delivery preferences (such as leaving it with a neighbour).