I cannot find my parcel in my safe place. What do I do now?

Ask whether someone else (a neighbour or co-occupant) found your parcel in your safe place. Small parcels can also be delivered in your letterbox. If you still cannot find your parcel, contact the sender for a solution. Only the sender can submit a complaint regarding an untraceable parcel.

If you chose a safe place under My Delivery Preferences and this was not respected, you can report this via the online form at the bottom of this page.

Please note that in some cases we can't deliver to your safe place. Discover in which cases.

If you didn't find an answer to your question?


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Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.