I just missed my parcel. Can the postman pass by again today?

No, regrettably that is not possible. For logistical reasons, our postmen cannot pass by your home once again.

I have not yet set any delivery preferences

If you haven’t yet set your delivery preferences, we will try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we’ll let you know where you can pick up your parcel:

  • Digitally in the My bpost app or in Track & Trace, if we know your email address.
  • By means of a failed delivery notice if we cannot reach you digitally.

In this case, your parcel will not be available immediately. You or someone else can collect your parcel from the Pick-up point within 14 calendar days.

I have set delivery preferences

In this case your parcel will be delivered in accordance with your preferences (at a Pick-up point, in a Parcel Locker, in a safe place or at a neighbour). For full details of your parcel and its whereabouts, see our emails, the My bpost app or Track & Trace.

If you didn't find an answer to your question?

 

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Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.