I just missed my parcel. Can the postman pass by again today?
No, regrettably that is not possible. For logistical reasons, our postmen cannot pass by your home once again.
I have not yet set any delivery preferences
If you haven’t yet set your delivery preferences, we will try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we’ll let you know where you can pick up your parcel:
- Digitally in the My bpost app or in Track & Trace, if we know your email address.
- By means of a failed delivery notice if we cannot reach you digitally.
In this case, your parcel will not be available immediately. You or someone else can collect your parcel from the Pick-up point within 14 calendar days.
I have set delivery preferences
In this case your parcel will be delivered in accordance with your preferences (at a Pick-up point, in a Parcel Locker, in a safe place or at a neighbour). For full details of your parcel and its whereabouts, see our emails, the My bpost app or Track & Trace.
If you didn't find an answer to your question?
Please contact us.
Monday - Friday :
08.00 – 12.30
13.00 – 18.00
09.00 – 13.00
Zonal rate. Waiting time varies.