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Frequently asked questions
Return a parcel
Parcel damaged
Received the wrong parcel
Preparing a parcel
How does it work?
Follow returned parcel
How does the refund work?
48
questions
for the keyword
« Return a parcel »
My return shipment doesn't seem to be moving in Track & Trace. Who can I contact?
Can I hand in my return shipment at a Post Office or Post Point, give it to the postman or leave it in a Parcel Locker?
What if my return shipment gets lost?
How much does it cost to return a parcel?
Does bpost also handle my return via couriers like DHL, Mondial Relay and DPD?
Where do I find the return label for my return shipment?
How should I return a parcel?
My parcel is damaged. Who should I contact: the original sender or bpost?
How long is a return shipment in transit?
Will bpost pick up my parcel?
Do I need proof that my return is sent if I want the money from my purchase back?
I received a parcel that is not intended for me. What should I do?
How will I know when my parcel is delivered?
What are the maximum size and weight of a return shipment?
Where do I find the barcode of my return shipment?
How can I follow my parcel online (with the same barcode as upon receipt)?
I received a parcel with the wrong contents. What should I do? Who will deliver the correct parcel?
Will I receive proof that my parcel was returned successfully?
How do I submit a complaint if my parcel is damaged?
I received a parcel from UPS. Can bpost help me with the return shipment?
Will I get the money from my purchase back?
Can I refuse the parcel from the postman if I see that it is damaged?
How do I arrange a return outside Belgium? Do I have to pay customs fees?
Which postcode should I enter in Track & Trace to follow my return shipment online?
How do I create a mailing label? How long does it remain valid? Where do I have to attach it?
Which evidence should I provide to prove that the contents of my parcel are incorrect?
What is a return shipment?
The website where I ordered my parcel says 'free returns', but bpost is still charging shipping fees. Why is that?
How should I pack my return shipment?
Should I contact the online shop before I send the parcel back?
There is already a return label in the parcel that I want to send back. Should I use that label?
Is a return label the same as a mailing label?
Who is to blame for the damage to my parcel?
What is the safest way to send my parcel back?
Should I purchase a mailing label in the Post Office or online?
What is the cheapest way to send a parcel back?
There is no return label in my parcel. Can I have the return shipment paid for by the original sender?
How much time do I have to return the parcel with the wrong contents and get a refund?
Can I use the same packaging or do I have to purchase new packaging?
How do I prepare my return shipment?
I have a return label but I still have to pay for my shipment. How is that possible?
For more information about return shipments – the address and the refund – you should check the website of the seller.
Can I buy packaging somewhere for my return shipment?
Can I add an extra option to my return shipment, for example a Proof of Delivery?
Should I take photos of my damaged parcel?
Can I place multiple return shipments for the same online shop in one parcel?
Should I inform the online shop that I will be returning the parcel? Or will bpost inform them?
Can I only trace bpost parcels or also those of other postal services?
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