How do I know when I can collect my parcel?

You can always check online (via e-mail, Track & Trace or the My bpost app) when your parcel will be available.

  • My parcel will be delivered directly to a Pick-up point or Parcel Locker

    In this case, you will always receive a confirmation e-mail, text message or notification in the My bpost app when your parcel is available.

  • My parcel was not delivered to my home and has been taken to a Pick-up point or Parcel Locker

    If your parcel cannot be delivered to your home or left with a neighbour or in a safe place, you will be able to pick it up next working day from a pick-up point or a parcel locker. We will send you an email or push a notification to your app to tell you when you can pick up your parcel.

If we cannot reach you digitally, we will pop a failed delivery notice through your letterbox stating where and when you can pick up your parcel.

Please note that the Pick-up point can still change. As soon as your parcel is at a Pick-up point, the status of your parcel will be updated on Track & Trace or you will be notified in the My bpost app. You will also always receive an e-mail when your parcel is ready for pick-up at a Pick-up point. Therefore, always check the status of your parcel online before you go to the Pick-up point.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.