How do I know when I can collect my parcel?

You can always check online (via e-mail, Track & Trace or the My bpost app) when your parcel will be available.

  • My parcel will be delivered directly to a Pick-up point or Parcel Locker

    In this case, you will always receive a confirmation e-mail, text message or notification in the My bpost app when your parcel is available.

  • My parcel was not delivered to my home and has been taken to a Pick-up point or Parcel Locker

    If your parcel cannot be delivered to your home or left with a neighbour or in a safe place, you will be able to pick it up next working day from a pick-up point or a parcel locker. We will send you an email or push a notification to your app to tell you when you can pick up your parcel.

If we cannot reach you digitally, we will pop a failed delivery notice through your letterbox stating where and when you can pick up your parcel.

Please note that the Pick-up point can still change. As soon as your parcel is at a Pick-up point, the status of your parcel will be updated on Track & Trace or you will be notified in the My bpost app. You will also always receive an e-mail when your parcel is ready for pick-up at a Pick-up point. Therefore, always check the status of your parcel online before you go to the Pick-up point.

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Postal code is not required
Track your shipments with ease
Easily track all your parcels with the My bpost app

If you didn't find an answer to your question?

 

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.