When can I expect to receive a paper failed delivery notice?

We will only leave a failed delivery notice:

  • If we cannot reach you digitally. If the shipper does not share your email address with us. You don’t have a bpost account or have not set any delivery preferences.
  • Your parcel is sent by a private individual. That could be a present from a friend or family, say.
If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.