30 questions
 for the keyword « My bpost app »
What is My Mail?
My Mail in the My bpost app allows you to see your digital letterbox where and when you want to. You will see an image of the outside of most postal items that you will receive in your letterbox that day. This functionality is in test phase and not yet available to everyone. (As a test user, you will receive an e-mail to invite you to use My Mail.)
How can I change the address for My Mail?
You can change your address under 'My addresses' in the 'More' menu. When you do this, an activation code is sent to the new address. The other address is deactivated automatically. As a result, you will no longer see the mail that you receive at that other address.
Why can some My bpost app users see which mail they will receive?
Some app users can indeed see their mail in advance with My Mail. This functionality is still in the testing phase and is not available to everyone. As a test person you will receive an invitation to use My Mail. Tip: Update the My bpost app regularly in order to enjoy all its functionalities.
Which parcels can I follow with the My bpost app and how do I add them?
You can follow all your parcels with the My bpost app. Also those from other postal services. bpost parcels linked to your email addresses in the My bpost app are added automatically. It is easy to add other parcels in the app:
  • Click on ‘add a shipment’ on the app start screen
  • Enter the parcel's barcode number or scan the barcode with the app.
  • Select the postal service from the list. If your postal service is not in the list, send us a message via the app. We will add it to the current list.
  • Enter the postcode of the delivery address.
I downloaded the My bpost app, but the app doesn't work. What do I do now?
Make sure that you always use the latest version of the My bpost app. Update the My bpost app with the App Store or Google Play. If the My bpost still doesn't react, delete the app then reinstall it.
If you experience problems registering, please contact our customer service. An employee will help you create your account.
The My bpost app doesn't recognise my parcel. What do I do now?
Sometimes we only receive the barcode from the sender at a later moment in time. As a result, you cannot follow your parcel. In that case, try again later. Double check that you entered the correct barcode and postcode. Be sure to select the correct postal service from the list. If you don't know the name of the postal service, select 'I don't know'. If you know the name of the postal service but it's not in our list, send us a message via the app. We will add it to the current list.
What can I use the My bpost app for?
With the My bpost app, you can track, receive and send all your parcels with just one app.
  • Follow all your parcels in an easy way, even parcels from other parcel delivery companies. Most bpost parcels are automatically added to the app, but you can add parcels from other delivery companies yourself by entering the barcode of your parcel.
  • Decide for which parcels you would like to receive status notifications.
  • Via your delivery Preferences you determine where your bpost parcel will be delivered, up to 5 minutes before delivery, if you are not home: with a preferred neighbour, in a safe place, or in a chosen Pick-up point or Parcel Locker.
  • Quickly create a shipping label to send a parcel and just print the label at home, at a Post Office or at a Post Point near you.
  • Securely pay import charges for shipments from outside the EU.
Moreover, with My Mail you can see which items are on the way to your house. This functionality is still in the testing phase and is only available to a limited audience. Download the app: For Android For iPhone
Can I download the My bpost app on my tablet?
Unfortunately the My bpost app (still) isn't available for tablets. You can download the app on your smartphone via Google Play or the App Store. Download the app: For Android
For iPhone
How can I deactivate or reactivate My Mail in the My bpost app?
You can deactivate My Mail under 'My Mail' in the 'More' menu. If desired, you can reactivate My Mail in the same way. You do not need a new activation code.
Which mail can I see with 'My Mail'?
My Mail shows you all your mail that is processed with our sorting machines. You can see all your postal items except:
  • Parcels
  • Some mail bearing no address (requested by the sender)
  • Mail that is delivered by other postal services
  • Mail that is sorted by hand by our employees (not with a machine)
  • Mail that weighs more than 350 grams
  • Mail that was sorted by the sender (e.g. some advertising folders)
Why must I enter an activation code?
Before you can use My Mail, you must confirm to bpost that you live at the address for which you are requesting My Mail. That's why we send an activation code to your address. This code must be entered into the app. That way your letterbox will be linked to your account. If you choose an address that is already validated by the “MyPreferences” service then you can use My Mail if you already entered the activation code.
I didn't receive the activation code. What do I do now?
Take into account that it takes about 4 workdays before your activation code appears in your letterbox. If you still have not received the activation code, you can request a new one. In that case, the old code will be deactivated.
How can I switch the My Mail notifications on and off on my smartphone?
You can switch the My Mail notifications on and off under "Notifications and Settings" in the 'More' menu. You will no longer receive My Mail notifications on your smartphone. You will still receive your mail digitally in the My bpost app.
Why can I see someone else's mail with My Mail and how can I report this?
You might possibly see someone else's mail in the following cases:
  • If a sender accidentally sends mail to your address.
  • If a sorting machine accidentally interprets a different address as your address.
Please report this with the 'Report' button under the relevant mail. If you repeatedly see the wrong mail, send an email to mymail@bpost.be.
Why can I see mail with My Mail that still is not in my letterbox?
My Mail shows you all your mail that is processed with our sorting machines at night. The route that your mail travels from the sorting and distribution centres to your letterbox can take a bit longer sometimes. In that case, you will receive the mail that you can already see in the app on the next postal delivery.
Can I refuse or return mail in advance with My Mail?
That is currently not possible in the My bpost app. You can only see mail that is being delivered by bpost with My Mail.
Who can see my mail with My Mail in the My bpost app?
Everyone who lives at the same address and has access to your letterbox can see your mail. Those who want to use My Mail must confirm their address first. We send an activation code to this address by mail. That way, only those who have access to your letterbox can see your mail with My Mail. It's not possible to only see mail that is addressed to one specific person who lives at your address.
Can I link several addresses to My Mail?
You can link My Mail to several addresses. You will receive an activation code per address. In the My bpost app, you can easily switch from one address to another with 'My addresses and services'.
Why can't I enter a company address with My Mail?
We want to avoid that an employee can see all mail that is addressed to the company where he/she works but is intended for different addressees.
I am not able to register in the My bpost app. What should I do?
When creating your account, your e-mail address may produce an error message. This is because a previously created account using your email address was used to manage your delivery preferences. If this account is no longer active or has not been activated, you will not be able to use this email address (for the time being). In this case, please contact customer service. An employee will help you create your account.
I am expecting a 'payment upon delivery' parcel, can I pay for this in advance?
No, that is not possible at the moment. You can pay for your parcel as follows:
  • with exact change
  • with the Payconiq by Bancontact app or your banking app that offers the Payconiq by Bancontact functionality
  • with your debit or credit card (only possible in a Post Office, Post Point or Parcel Point)
Parcels from outside the European Union with import costs can be paid in advance via the My bpost app as from 7 June 2021. You will receive a notification for these parcels in your app.
Can I change or delete my email address in the My bpost app?
Your My bpost app account must be linked to at least one email address. If you want to use a different email address, you can:
  • Create a new account for the My bpost app. You do this by signing out of your current account via the 'More' menu and then selecting 'Sign out'. Then you can create a new account in the app using your new email address.
  • If you no longer use your old email address, you can also simply add your new address to your current account. Select the 'More' menu, choose 'My email addresses' then enter the email address you wish to add. Parcels and shipments ordered with this email address will automatically be added to the My bpost app from now on.
The email addresses you have added can easily be changed or deleted.
How do I make and print a shipping label via the My bpost app?
Een verzendetiket aanmaken en laten afdrukken via de app doe je als volgt:
  • Open the My bpost app and select 'Send' at the bottom of the screen.
  • Choose whether you want to send a parcel to Belgium or abroad.
  • Fill in the details of your parcel (weight, mailing option, recipient's details, etc.)
  • Pay for your shipment using Bancontact (app or card), credit card or PayPal
  • You immediately receive the created shipping label via email.
  • Download the shipping label and print it (if you can connect to a printer), or send it to someone who can print it for you. You can also have your label printed in a Post Office or Post Point (€0.70). This option must be ticked when you create your shipping label.
  • Attach the shipping label to your parcel and hand it in at a Post Office, Parcel Point or Post Point. Or send it via a bpost Parcel Locker.
I see parcels in the My bpost app that are not intended for me. Why is this?
It is possible that a sender added an incorrect (and coincidentally your) email address to a shipment. Be sure to check that your email address is spelled correctly in the 'My email addresses' menu. (You will find 'My email addresses' in the 'More' menu at the bottom of the app).
How can I link an additional email address to my My bpost app account?
You can link an additional email address to the My bpost app as follows:
  • Open the My bpost app and select the 'More' menu at the bottom of the screen.
  • Select 'My email addresses' and then 'Add email address'.
  • Enter the email address you wish to add.
  • Enter the verification code that was sent to this email address.
Parcels and shipments ordered with this email address will automatically be added to the My bpost app from now on.
How do I print a shipping label created in the My bpost app?
There are several ways to print a shipping label created in the My bpost app:
  • You can print it from the app if your smartphone is connected to a printer.
  • After creation in the app, you will receive an email containing the shipping label, which you can print using your computer. You can also send the email with the shipping label to someone who can print it for you.
  • You can choose to have your shipping label printed in a Post Office or Post Point (€0.70). This option must be ticked when you create your shipping label (last step in the process). You will receive a unique barcode; show this at a Post Office or Post Point. An employee will print your shipping label and make sure your parcel is delivered.
Can I receive an invoice for a shipping label created in the My bpost app?
Yes, you can. In the shopping basket, you can select to receive a receipt/invoice. You will receive your invoice via email. If necessary, you can easily change the invoice address during this step. Please note that it is not possible to request an invoice after the shipping label has been created.