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Track all of your parcels in one app
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Frequently asked questions
My bpost app
Receive parcels
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Delivery preferences
My Mail
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37
questions
for the keyword
« My bpost app »
I won’t be home. How do I set my delivery preferences?
Why was my parcel not delivered according to my preference?
My parcel was not delivered according to my delivery preferences. What should I do?
Why can't I choose a certain Pick-up point as my delivery preference?
I cannot find my parcel in my safe place. What do I do now?
Until how long before delivery can I change my delivery preferences?
Why didn't the postman pass by my home address first?
Can my parcel be delivered to my neighbour or a safe place?
I downloaded the My bpost app, but the app doesn't work. What do I do now?
Which delivery preference can I choose if I am not home?
Do my delivery preferences apply to all parcels or can I set them separately for each parcel?
Which parcels can I follow with the My bpost app and how do I add them?
What does delivery to a safe place mean?
Can I change the time of delivery?
What can I use the My bpost app for?
The My bpost app doesn't recognise my parcel. What do I do now?
I don't want my parcel to be delivered to a certain neighbour. How can I set this preference?
Do my delivery preferences apply for all occupants at my house number?
Can I download the My bpost app on my tablet?
Why can't I list my work address as a delivery option under MyPreferences?
Why wasn't my parcel delivered to a neighbour?
Can I change or delete my email address in the My bpost app?
I am not able to register in the My bpost app. What should I do?
Can I also list friends or family members who live a bit further away as my neighbours?
I am expecting a 'payment upon delivery' parcel, can I pay for this in advance?
I’ve forgotten my email address for MyPreferences. What should I do?
How can I pay in the My bpost app?
How do I make and print a shipping label via the My bpost app?
How do I print a shipping label created in the My bpost app?
I see parcels in the My bpost app that are not intended for me. Why is this?
How can I link an additional email address to my My bpost app account?
Can I receive an invoice for a shipping label created in the My bpost app?
Why is 'My Mail' no longer available in the My bpost app?
What happens with my personal data in the My bpost app?
What can I use the My bpost app for and how do I pay?
How and where can I leave a review of the My bpost app?
How much space does the My bpost app take up?
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