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The benefits of a bpost account?
You can use all our tools and apps with one email address and password
Easy access to your shipping history with the shipping tool
Check your order history in the eShop
Track all your parcels with the My bpost app
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Frequently asked questions
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Ik spreek Nederlands
Bonjour,
Je parle Français
Hello,
I speak English
Guten Tag,
Ich spreche Deutsch
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Frequently asked questions
My bpost app
Receive parcels
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Delivery preferences
My Mail
How does it work?
46
questions
for the keyword
« My bpost app »
I won’t be home. How do I set my delivery preferences?
Why was my parcel not delivered according to my preference?
My parcel was not delivered according to my delivery preferences. What should I do?
Until how long before delivery can I change my delivery preferences?
I cannot find my parcel in my safe place. What do I do now?
Which delivery preference can I choose if I am not home?
Why didn't the postman pass by my home address first?
What is My Mail?
I downloaded the My bpost app, but the app doesn't work. What do I do now?
How can I change the address for My Mail?
Can my parcel be delivered to my neighbour or a safe place?
What does delivery to a safe place mean?
Do my delivery preferences apply to all parcels or can I set them separately for each parcel?
Can I change the time of delivery?
Which parcels can I follow with the My bpost app and how do I add them?
What can I use the My bpost app for?
I don't want my parcel to be delivered to a certain neighbour. How can I set this preference?
The My bpost app doesn't recognise my parcel. What do I do now?
Do my delivery preferences apply for all occupants at my house number?
Can I download the My bpost app on my tablet?
Can I change or delete my email address in the My bpost app?
Why can't I list my work address as a delivery option under MyPreferences?
Why wasn't my parcel delivered to a neighbour?
I am expecting a 'payment upon delivery' parcel, can I pay for this in advance?
I am not able to register in the My bpost app. What should I do?
Can I also list friends or family members who live a bit further away as my neighbours?
How can I pay in the My bpost app?
I’ve forgotten my email address for MyPreferences. What should I do?
How do I make and print a shipping label via the My bpost app?
Which mail can I see with My Mail?
How can I activate or deactivate My Mail in the My bpost app?
How do I print a shipping label created in the My bpost app?
How can I link an additional email address to my My bpost app account?
I see parcels in the My bpost app that are not intended for me. Why is this?
Can I receive an invoice for a shipping label created in the My bpost app?
Why can’t I see My Mail in the My bpost app?
How and where can I leave a review of the My bpost app?
Why am I receiving a tracking request in the My bpost app?
What can I use the My bpost app for and how do I pay?
What happens with my personal data in the My bpost app?
How much space does the My bpost app take up?
What types of registered mail can I prepare using the My bpost app?
I didn’t receive a shipping label after payment. What should I do?
Why am I receiving an error message when activating My Mail?
Why can I only activate My Mail with itsme ®?
Why can I only use my official name for My Mail?
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