What does delivery to a safe place mean?

Via MyPreferences you can list a safe place where your parcel can be delivered if you are not home. This is a place round your house.


  • Make sure that the chosen place is safe, dry and easily accessible.
  • Upload 2 photos via MyPreferences to help our postmen.
  • Your safe place can be the garden shed or a spot under a lean-to.

Please note that in some cases we can't deliver to your safe place. Discover in which cases.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.