Delay parcels from United Kingdom and Germany
Due to IT-problems at our partner Royal mail and strikes at Deutsche Post, we expect delays in the delivery of letters and parcels from Germany and United Kingdom to Belgium As soon as the parcel arrives in Belgium, the status of your parcel will be updated. Unfortunately, our customer service cannot provide you with further information.

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I’ve forgotten my email address for MyPreferences. What should I do?

If you have forgotten your email address for your delivery preferences, please create a new account. Privacy laws do not permit us to look up email addresses or share existing accounts. Our customer service will therefore not be able to help you find your email address.

If several accounts have been set up at the same address, we always take into account the delivery preferences of the most recent account when delivering parcels.

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Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.