I’ve forgotten my email address for MyPreferences. What should I do?

If you have forgotten your email address for your delivery preferences, please create a new account. Privacy laws do not permit us to look up email addresses or share existing accounts. Our customer service will therefore not be able to help you find your email address.

If several accounts have been set up at the same address, we always take into account the delivery preferences of the most recent account when delivering parcels.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.