It is possible that the Pick-up Point has not been able to process your parcel yet, which means that the counter clerk cannot immediately find or hand over your parcel. Check the My bpost app or Track & Trace to be sure that your parcel is available at the Pick-up Point. Track & Trace says that your parcel is available in the Pick-up Point, but it is not there? In that case, contact our Customer Care Centre via the online form at the bottom of this page. We will investigate what happened and where your parcel has gone.

Your parcel will only be returned to the sender if you do not collect it at the Pick-up point within 14 calendar days. Tip: you can also have someone else pick up your parcel at a Pick-up point. Anyone who can present the barcode of your parcel (see confirmation email or the My bpost app), can pick up your parcel at a Pick-up point.

Your parcel remains available at a Pick-up point for 14 calendar days and at a Parcel Locker for 5 calendar days. After that it will be sent back to the sender.