You received a message that your parcel arrived in your Pick-up point, but the Pick-up point employee could not find it? Please contact our customer service online using the form at the bottom of this page. We will figure out what happened to your parcel.

Your parcel will only be returned to the sender if you do not collect it at the Pick-up point within 14 calendar days. Tip: you can also have someone else pick up your parcel at a Pick-up point. Anyone who can present the barcode of your parcel (see confirmation email or the My bpost app), can pick up your parcel at a Pick-up point.

Your parcel remains available at a Pick-up point for 14 calendar days and at a Parcel Locker for 5 calendar days. After that it will be sent back to the sender.