I get a message that my parcel has been delivered, but I haven't received anything. What now?

A couple of tips if you have not received anything:

  • Check if someone else (your neighbour or flatmate) has received your parcel.
  • If it is a small parcel, the postman may have delivered it to your letterbox without ringing the doorbell.
  • Your parcel may also have been delivered according to your delivery preferences (directly to a Pick-up point, to your safe location or to your neighbour). If it is left in a safe place by your home, you can view the photo of that safe place in the My bpost app or Track & Trace.
  • Also make sure that you have not received a failed delivery notice from the postman in your letterbox. It will tell you where your parcel has gone to. Keep in mind that you only receive this notice if we cannot reach you digitally.

If you are the receiver and you still cannot find your parcel, please contact the sender for a solution. He is the only one who can start an investigation at bpost and make sure that you still receive your parcel.

If you are the sender, please contact our customer service. This is best done using our online form. This way you can immediately provide us with all the necessary information and documents to handle your ticket.

If you didn't find an answer to your question?


Please contact us.

Online form

Report your undelivered shipment using our form. Please keep the barcode and postcode of the recipient on hand.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.