bpost returns your parcel to the sender in the following cases:

• If the sender entered an incorrect address for the Parcel Locker.
• If the sender did not communicate your (correct) email address. In that case, we cannot inform you about your parcel.
• If you didn't remove your parcel from the Parcel Locker after 5 calendar days.

Contact the sender to be able to receive your parcel.

You will receive an e-mail once your parcel has arrived in the Parcel Locker. This e-mail contains the steps to open the Parcel Locker. You will also find the different steps on the Parcel Locker itself. Parcel Locker with screen

Scan the QR code you have received via the My bpost app or e-mail. If you have opted for direct delivery to a Parcel Locker, you will also find a 6-digit code under the QR code to open the locker.
2. Take out your parcel and close the door of the locker.

Screenless Parcel Locker The Screenless Parcel Locker does not have a touch screen and can only be opened via the My bpost app. The app communicates via Bluetooth with the Parcel Locker in order to open it. 1. First, enable Bluetooth and your location on your smartphone
2. Open the My bpost app and select the parcel you would like to receive
3. Follow the steps in the app to connect to the Parcel Locker and the door will open automatically.
4. Take out your parcel and close the door of the Parcel Locker.

There can be different reasons why your parcel was not delivered to a Parcel Locker:

• The Parcel Locker was full or out of order due to a technical breakdown.
• Your parcel was too heavy or too large for delivery to a Parcel Locker.
• Some parcels cannot be delivered to a Parcel Locker; these include Registered Mail (signature required) and parcels that require payment upon delivery.

If we cannot deliver your parcel to a Parcel Locker, we will deliver it to a different Pick-Up Point close by. You will be informed with Track & Trace and the My bpost app.