Frequently asked questions
Receive a parcel
Delivery to a Parcel Locker
21 questions
 for the keyword « Delivery to a Parcel Locker »
My parcel is not in the Parcel Locker; it was sent back to the sender. Why, and can I still receive it?
How to get a parcel out of the Parcel Locker?
Why wasn't my parcel delivered to a Parcel Locker?
I didn't receive a QR code. What do I do now?
My parcel is not at the Pick-up point or in the Parcel Locker. What now?
How and when will I be informed that my parcel is being delivered?
I have sent my parcel via the parcel locker, but I did not receive a confirmation e-mail. What do I do now?
How long will my parcel remain available in a Parcel Locker?
I wanted to pick up my parcel, but the wrong parcel was in the parcel locker
Which webshops offer the Parcel Locker as a delivery method
Who can take my parcel out of a Parcel Locker?
My QR code is not legible via my smartphone; what should I do?
There is another parcel in the Parcel Locker. Now what?
How can someone else collect my parcel from a Parcel Locker?
Do I need to have the My bpost app to be able to use a Parcel Locker?
The door of the Parcel Locker does not want to open. Now what?
Can I choose to which type of Parcel Locker my parcel will be delivered?
What is the difference between a Parcel Locker with and without a screen?
The parcel I ordered is not in the My bpost app, now what?
Should I print the QR code I have received via e-mail or in the My bpost app?
I get the error message "your smartphone could not connect". Now what?