FAQ - Receiving a parcel - Delivery to a Parcel Locker | bpost

21 questions

for the keyword « Delivery to a Parcel Locker »

My parcel is not in the Parcel Locker; it was sent back to the sender. Why, and can I still receive it?

How to get a parcel out of the Parcel Locker?

I didn't receive a QR code. What do I do now?

How and when will I be informed that my parcel is being delivered?

Why wasn't my parcel delivered to a Parcel Locker?

My parcel is not at the Pick-up point or in the Parcel Locker. What now?

I have sent my parcel via the parcel locker, but I did not receive a confirmation e-mail. What do I do now?

How long will my parcel remain available in a Parcel Locker?

Which webshops offer the Parcel Locker as a delivery method

How can someone else collect my parcel from a Parcel Locker?

I wanted to pick up my parcel, but the wrong parcel was in the parcel locker

The door of the Parcel Locker does not want to open. Now what?

Do I need to have the My bpost app to be able to use a Parcel Locker?

What is the difference between a Parcel Locker with and without a screen?

There is another parcel in the Parcel Locker. Now what?

Who can take my parcel out of a Parcel Locker?

The parcel I ordered is not in the My bpost app, now what?

My QR code is not legible via my smartphone; what should I do?

Can I choose to which type of Parcel Locker my parcel will be delivered?

Should I print the QR code I have received via e-mail or in the My bpost app?

I get the error message "your smartphone could not connect". Now what?