Delay parcels from United Kingdom and Germany
Due to IT-problems at our partner Royal mail and strikes at Deutsche Post, we expect delays in the delivery of letters and parcels from Germany and United Kingdom to Belgium As soon as the parcel arrives in Belgium, the status of your parcel will be updated. Unfortunately, our customer service cannot provide you with further information.

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Frequently asked questions
Receive a parcel
Delivery to a Parcel Locker
21 questions
 for the keyword « Delivery to a Parcel Locker »
My parcel is not in the Parcel Locker; it was sent back to the sender. Why, and can I still receive it?
How to get a parcel out of the Parcel Locker?
Why wasn't my parcel delivered to a Parcel Locker?
I didn't receive a QR code. What do I do now?
My parcel is not at the Pick-up point or in the Parcel Locker. What now?
How and when will I be informed that my parcel is being delivered?
I have sent my parcel via the parcel locker, but I did not receive a confirmation e-mail. What do I do now?
How long will my parcel remain available in a Parcel Locker?
I wanted to pick up my parcel, but the wrong parcel was in the parcel locker
Which webshops offer the Parcel Locker as a delivery method
How can someone else collect my parcel from a Parcel Locker?
Who can take my parcel out of a Parcel Locker?
The door of the Parcel Locker does not want to open. Now what?
Do I need to have the My bpost app to be able to use a Parcel Locker?
There is another parcel in the Parcel Locker. Now what?
My QR code is not legible via my smartphone; what should I do?
What is the difference between a Parcel Locker with and without a screen?
The parcel I ordered is not in the My bpost app, now what?
Can I choose to which type of Parcel Locker my parcel will be delivered?
Should I print the QR code I have received via e-mail or in the My bpost app?
I get the error message "your smartphone could not connect". Now what?