My parcel was not in the Pick-up point. What should I do?

You received a message that your parcel arrived in your Pick-up point, but the Pick-up point employee could not find it? Please contact our customer service online using the form at the bottom of this page. We will figure out what happened to your parcel.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

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