My parcel is not in the Parcel Locker; it was sent back to the sender. Why, and can I still receive it?
bpost returns your parcel to the sender in the following cases:
- If the sender entered an incorrect address for the Parcel Locker.
- If the sender did not communicate your (correct) email address. In that case, we cannot inform you about your parcel.
- If you didn't remove your parcel from the Parcel Locker after 5 calendar days.
Contact the sender to be able to receive your parcel.
If you didn't find an answer to your question?
Please contact us.
Monday - Friday :
08.00 – 12.30
13.00 – 18.00
09.00 – 13.00
Zonal rate. Waiting time varies.