Delay parcels from United Kingdom and Germany
Due to IT-problems at our partner Royal mail and strikes at Deutsche Post, we expect delays in the delivery of letters and parcels from Germany and United Kingdom to Belgium As soon as the parcel arrives in Belgium, the status of your parcel will be updated. Unfortunately, our customer service cannot provide you with further information.


My parcel is not in the Parcel Locker; it was sent back to the sender. Why, and can I still receive it?

bpost returns your parcel to the sender in the following cases:

  • If the sender entered an incorrect address for the Parcel Locker.
  • If the sender did not communicate your (correct) email address. In that case, we cannot inform you about your parcel.
  • If you didn't remove your parcel from the Parcel Locker after 5 calendar days.

Contact the sender to be able to receive your parcel.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.