My parcel is not in the Parcel Locker; it was sent back to the sender. Why, and can I still receive it?

bpost returns your parcel to the sender in the following cases:

  • If the sender entered an incorrect address for the Parcel Locker.
  • If the sender did not communicate your (correct) email address. In that case, we cannot inform you about your parcel.
  • If you didn't remove your parcel from the Parcel Locker after 5 calendar days.

Contact the sender to be able to receive your parcel.

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13.00 – 18.00

Saturday :
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Zonal rate. Waiting time varies.