Question 1

How can I track my registered mail online?

Accepted Answer

Go to Track &amp; Trace or use the My bpost app to track your mail. Enter the alphanumerical part of the barcode of your mail item. You’ll find this on the proof of receipt or your till receipt. If you created a shipping label, you can track your registered mail item in the My bpost app.

Question 2

My registered mail is still 'in transit' after a few days. What should I do?

Accepted Answer

bpost does all it can to deliver registered mail on the next workday. If you notice with Track &amp; Trace that your registered mail is in transit for longer, please let us know via our online customer care.

Question 3

How much does registered mail cost?

Accepted Answer

The price of registered mail depends on the following factors:weightsizetype of registered mailCalculate the price of your registered mail (letter or parcel) with our price calculator.

Question 4

Can I follow my registered mail online once it leaves Belgium?

Accepted Answer

Can I follow my registered mail online once it leaves Belgium?• all EU countries except Spain, Romania and Bulgaria• Albania, Armenia, Aruba, Bhutan, Brazil, China, Colombia, Curaçao, Dominican Republic, Egypt, Eswatini, Georgia, Gibraltar, Honduras, Hong Kong, Iceland, Indonesia, Japan, Jersey, Jordan, Cayman Islands, Kiribati, Lebanon, Macao, Malesia, Mexico, New Zeeland, Peru, Russia, Singapore.

Question 5

What if the addressee does not pick up my registered mail with confirmation of receipt?

Accepted Answer

If the addressee is not home, a failed delivery notice is left behind by the postman. The addressee has 15 calendar days to pick up your registered mail with confirmation of receipt (in the Post Office or Post Point mentioned on the failed delivery notice).If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on your shipment.

Question 6

How do I send registered mail to a Belgian address?

Accepted Answer

You can send registered mail to a Belgian address in various ways.Via the My bpost app or shipping toolYou can prepare your registered mail item in the My bpost app or via our online shipping tool.You can create a shipping label to affix to your registered mail item, which you can drop off in a Red Letterbox, at the Post Office or at a Post Point.In the My bpost app or through the shipping tool you can choose from:Standard registered mailRegistered mail with proof of receipt&nbsp;At a Post Office or Post PointThe person at the counter at a Post Office or Post Point can help you create your registered mail item. You can choose from:Standard registered mailRegistered mail with proof of receiptRegistered mail with personalized insurance (for items of value)

Question 7

What’s the procedure for registered mail with proof of receipt?

Accepted Answer

When proof of receipt is required, the receiver must give their name and sign for the mail item at the time of delivery. That gives you peace of mind that the mail item you have sent has been delivered to the right person. The proof of receipt is a legally valid document in the event of a dispute about receipt.How you receive the signed proof of receipt depends on where the registered mail was created.At a Post Office or Post PointThe receiver must write their name on a paper document, which must then be signed and dated. You receive this proof of receipt in your letterbox.In the My bpost app or via our online shipping toolThe receiver must write their name on a digital document, which must then be signed and dated. You receive this proof of receipt in the My bpost app or in your account.

Question 8

When will my registered mail be delivered?

Accepted Answer

Registered mail is delivered to addresses in Belgium the next working day. You can track your registered mail in the My bpost app or in Track &amp; Trace.If the addressee has a bpost account and we know their email address, we’ll send them a heads-up of the incoming registered mail by email and in the app. We don’t state the sender’s name for privacy reasons.

Question 9

What is the difference between regular mail and registered mail?

Accepted Answer

Registered Mail offers you extra certainty. The following table shows you the difference between both types of mail.&nbsp;

Question 10

How and where can I request proof of receipt?

Accepted Answer

You can request proof of receipt for registered mail in 3 ways:In the My bpost appVia our online shipping toolAt a Post Office or Post PointRequesting proof of receipt in the My bpost appFollow these steps:Open the app and tap “registered mail” from the list of products that can be sent.From the options select “digital acknowledgement of receipt”.Confirm your order to request proof of receipt.Once your registered mail has been delivered you will see the signed proof of receipt in the app.Requesting proof of receipt via our online shipping toolFollow these steps:Go on the tool and and click on “Registered mail” from the list of products that can be sent. Select the format of your mail item and create an account or sign in.From the options select “digital acknowledgement of receipt”.Confirm your order to request proof of receipt.Once your registered mail has been delivered you will see the signed proof of receipt in your account.Requesting proof of receipt at a Post Office or Post PointFollow these steps:Go to a Post Office or Post Point and ask for both a proof of deposit and a proof of receipt.Fill out both forms.Check the proof of receipt box on the barcode label and the proof of deposit.Affix the proof of receipt to the back of the mail item by folding over one of the self-adhesive strips on the front of the mail item.Drop off your mail item with the proof of deposit&nbsp;and proof of receipt at a Post Office or Post Point.Once your registered mail has been delivered you will receive the signed proof of receipt in your letterbox.&nbsp;.custom_img{margin-top:2rem;}.custom_img img{width:100%;}&nbsp;

Question 11

Who should I contact if my international registered mail is not delivered?

Accepted Answer

It is best to contact our customer service via the online form at the bottom of this page and keep your mailing receipt ready. We start an investigation in collaboration with the foreign post operator that handled your shipment.

Question 12

What stamps do I need to frank registered mail?

Accepted Answer

How you frank your registered mail depends on how you prepare it. You can do this at a Post Office or Post Point or in the My bpost app.At a Post Office or Post PointIf you prepare your registered mail item at a Post Office or Post Point, a prior stamp and a registered mail stamp will be affixed to your mail item. You can use the price calculator to work out how much you’ll have to pay.In the My bpost appYou can also frank your registered mail item using the My bpost app. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. This label is used instead of a prior stamp and a registered mail stamp. Then all you need to do is drop off your item in a Red Letterbox, at a Post Office or at a Post Point.

Question 13

How can I be sure that the addressee has taken receipt of my registered mail item?

Accepted Answer

You can use Track &amp; Trace to see when your registerd mail was received. If you want more peace of mind and proof that the addressee has taken receipt of your registered mail item, affix a proof of receipt.

Question 14

What happens to my registered mail if the addressee is not home?

Accepted Answer

If the addressee is not home, a failed delivery notice is left in the letterbox. The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days.If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.

Question 15

Can I prepare a registered mail item online?

Accepted Answer

You can prepare a registered mail item to an addressee in Belgium in the My bpost app or via our online shipping tool. By doing so you don’t necessarily need to go along to a Post Office.Shipping label in the My bpost app or shipping toolYou can create a shipping label to affix to your registered mail item in the My bpost app or shipping tool. You then drop the item off:At a Post OfficeAt a Post PointIn a Red LetterboxAt a Post Office or Post PointYou can always drop off registered mail at a Post Office or a Post Point. The person at the counter will help you with this.At the moment you cannot send registered mail in the form of an email with bpost.

Question 16

How do I know whether the addressee received my international registered mail?

Accepted Answer

Before your international registered mail leaves Belgium, you can follow it via Track &amp; Trace or the My bpost app. After it leaves Belgium, you can follow your shipment via the tracking tool of the foreign post operator. If you want written proof that the addressee received your shipment, add the confirmation of receipt option.

Question 17

How do I know if my registered mail has been delivered?

Accepted Answer

You can track your registered mail item and see when it is delivered in Track &amp; Trace. Affix proof of receipt when you want proof that the addressee has taken receipt of your mail item.

Question 18

Why was my registered mail sent back to me?

Accepted Answer

The reason for the return is written on your returned registered mail.Registered mail is returned in the following cases:• if the address is incomplete or incorrect• if the addressee does not receive mail at the specified address• if the addressee declined to accept the registered letter• if the addressee did not pick up the registered mail within 15 days, after receiving a notice of absence.

Question 19

Who can accept registered mail?

Accepted Answer

Only the addressee(s) or those with a postal mandate from the addressee(s) can accept registered mail. The item is only delivered after signing for receipt and checking the ID card of the addressee(s) or postal proxy. The sender determines who the item must be handed over to.&nbsp;

Question 20

If registered mail is lost, stolen or damaged, the sender will receive compensation from bpost.

Accepted Answer

If registered mail is lost, stolen or damaged, the sender will receive compensation from bpost. The compensation will be in line with the actual amount of direct damage, with a maximum amount of €39. You can insure your mail up to a maximum of €7500 using registered mail with customised insurance.You can apply for this reimbursement via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.

Question 21

When do I use registered mail?

Accepted Answer

Choose registered mail if you want to prove that your item or letter was sent, without any dispute concerning the destination. In some cases, registered mail is even required by law.Use registered mail for:• official, confidential, original documents• termination of contracts (tenancy, insurance, energy, etc.)• commencement of contracts (insurance, telephone, etc.)• official correspondence with your employer• documents related to your health or that are important to you• a dispute• small gifts

Question 22

How do I send international registered mail?

Accepted Answer

&nbsp;Complete the following steps to send international registered mail.&nbsp;Go to the nearest Post Office or Post PointYou can send international registered mail in every Post Office or Post Point.Choose the type of international registered mailStandard, with proof of delivery for absolute certainty, or with customised insurance for valuable mail.Prepare your international registered mailAn employee will help you with this. Be sure to keep the stamped mailing receipt afterwards.Follow your international registered mailYou can follow it on Track &amp; Trace using the barcode on your mailing receipt.

Question 23

Will I receive proof of deposit if I hand in my registered mail item?

Accepted Answer

Yes, you also receive proof of deposit when sending registered mail.If you have the person at the counter create your registered mail item, you will be given a paper proof of deposit. If you create your registered mail item in the My bpost app or online shipping tool, you will see a digital proof of deposit when the registered item enters our network.In both cases, proof of deposit is a legally valid document proving that your mail item has been posted.

Question 24

How do I know when I can collect my parcel?

Accepted Answer

You can always check online (via e-mail, Track &amp; Trace or the My bpost app) when your parcel will be available.My parcel will be delivered directly to a Pick-up point or Parcel LockerIn this case, you will always receive a confirmation e-mail, text message or notification in the My bpost app when your parcel is available.My parcel was not delivered to my home and has been taken to a Pick-up point or Parcel LockerIf your parcel cannot be delivered to your home or left with a neighbour or in a safe place, you will be able to pick it up next working day from a pick-up point or a parcel locker. We will send you an email or push a notification to your app to tell you when you can pick up your parcel.If we cannot reach you digitally, we will pop a failed delivery notice through your letterbox stating where and when you can pick up your parcel.Please note that the Pick-up point can still change. As soon as your parcel is at a Pick-up point, the status of your parcel will be updated on Track &amp; Trace or you will be notified in the My bpost app. You will also always receive an e-mail when your parcel is ready for pick-up at a Pick-up point. Therefore, always check the status of your parcel online before you go to the Pick-up point.

Question 25

How will I know when my registered mail with customised insurance is received?

Accepted Answer

You can follow your registered mail with customised insurance with Track &amp; Trace, just like the time of delivery. If you want written proof that the addressee received your shipment, add the confirmation of receipt option.

Question 26

When will my international registered mail be delivered?

Accepted Answer

&nbsp;We process your international registered mail as a priority shipment. After that it depends on the delivery period of the foreign post operator that handles your shipment. Once the shipment leaves Belgium, the delivery period differs from country to country.

Question 27

What happens to my registered mail if the addressee has moved?

Accepted Answer

If the addressee has an active contract with the Forwarding Department at bpost, we will forward your item to his/her new address.If the addressee does not have a contract, your item will be returned to you with registered mail. Make sure that your name and address are clearly written on the item.

Question 28

Where should I drop off my registered mail?

Accepted Answer

You can drop off your registered mail at 3 different locations:At a Post OfficeAt a Post PointIn a Red Letterbox. Note: you can only do this if you use a shipping label that you create using the My bpost app or online shipping tool.

Question 29

How much does registered mail with customised insurance cost?

Accepted Answer

The price of your register mail with customised insurance depends on different factors (weight, size, stamping method, etc.). Calculate the price of your shipment with our price calculator.

Question 30

What is the maximum insured value for registered mail with customised insurance?

Accepted Answer

The maximum insured value for domestic registered mail with customised insurance is €7500. You can calculate the price of this extra option with our price calculator.For international registered mail, the maximum amount of the customised insurance and the way that the shipment is delivered to the addressee differ from country to country. Some countries, such as the United States, Germany, the United Kingdom, Australia and Canada, do not accept this kind of mail. Ask about it in your Post Office or contact our customer service.

Question 31

What should I take with me to the Post Office or Post Point to ensure my registered mail is ready to send straight away?

Accepted Answer

All the documents you need to send registered mail are available at your Post Office or Post Point. You can also pick up these documents to prepare your registered mail at home.You can also prepare your registered mail item in the My bpost app or via our online shipping tool. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. Then all you need to do is drop it off in a Red Letterbox, at a Post Office or at a Post Point.

Question 32

How much does international registered mail cost?

Accepted Answer

The price of international registered mail depends on various factors (weight, size, type of registered mail, etc.). Calculate the price with our price calculator

Question 33

How much does a confirmation of receipt cost?

Accepted Answer

You can calculate the price of a confirmation of receipt with our price calculator.

Question 34

What happens if my registered mail with customised insurance is stolen, lost or damaged?

Accepted Answer

If registered mail with customised insurance is lost, stolen or damaged, the sender will receive compensation from bpost. The compensation will be in line with:the actual amount of direct damagethe maximum amount of the customised insuranceYou can apply for this reimbursement via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.

Question 35

How do I make my registered mail with customised insurance ready for mailing?

Accepted Answer

Specific rules apply depending on the value and packaging.Mail in an envelopeMake sure that your envelope does not become damaged. Fasten the following items to the inside of the package:coinsgold or silver objectsjewellery or other valuable materialsRegistered mail with customised Iisurance exceeding €250 should be prepared carefully. Make sure that the shipment:is packaged securely and is one single piece&nbsp;is completely closed (with strong tape or in a secure envelope)&nbsp;is correctly sealed, with a special uniform imprint or special uniform markings from you as the senderis handed in without a label&nbsp;Registered mail with customised insurance up to €250 can be sent in a regular, closed packaged (without tape or stamps).Mail in a boxStrict rules apply to mail in a box. The box itself must satisfy several conditions and a number of details are required on the box. The box must:be strong and made from wood, metal or plasticbe sealed on all four sidesif necessary, be tied up with rope whose ends are crossed and covered with a wax seal with an imprint or marking of the senderhave walls with a minimum thickness of 8 mm&nbsp;Required details on the shipment:the word Value in a language of the destination country in Latin charactersthe name and address:of the addressee (on the front, lower-right corner)of the sender (on the front, upper-left corner or on the back)the stamps (on the front , upper-right corner)a barcode for identification (given by the Post Office) &nbsp;the amount of the value:written in fullin EUROSOn the top you must attach a white paper with:the address of the sender and the addresseethe declaration of the value&nbsp;You can always get assistance in a Post Office; we will gladly help you make your registered mail with customised insurance ready for mailing.

Question 36

What is the maximum size and maximum weight for registered mail?

Accepted Answer

Question 37

How do I require multiple addressees to sign for receipt?

Accepted Answer

If you want multiple addressees at the same address to sign for registered mail, you will have to send a separate piece of registered mail for each addressee.Until recently, it was sufficient to include the names of multiple individuals on a single piece of registered mail. (e.g. to Mr X and Mrs Z. In that case, both Mr X and Mrs Z had to sign for receipt).From now on, only one addressee will have to sign, even if the registered mail is addressed to two or more individuals.

Question 38

Are Track & Trace notifications legally valid proof?

Accepted Answer

Track &amp; Trace notifications are only informative and have no legal value. Only the mailing receipt ensures that you are legally covered.

Question 39

How do I prepay my international registered mail?

Accepted Answer

Your international registered mail  is a priority shipment so you need the following stamps:a Priority stamp for the correct destination (Europe or World)&nbsp;a stamp for Registered MailYou can calculate the price of your international shipment with our price calculator.Not sure which stamps you need? Ask an employee in your Post Office or Post Point.

Question 40

What is registered mail with customised insurance?

Accepted Answer

With the customised insurance option, you insure the value of your mail (up to €7500 within Belgium). If your mail is lost, stolen or damaged, you will receive compensation from bpost.

Question 41

Can someone other than the addressee sign a confirmation of receipt?

Accepted Answer

Only those with a mandate from the addressee can sign the confirmation of receipt.

Question 42

Can I receive a proof of deposit of my registered mail by email?

Accepted Answer

At the moment, proofs of deposit cannot be sent by email. You can receive this proof in the My bpost app or in the shipping tool if you create a shipping label there. The proof of deposit will appear in the app or in your account when your registered mail item enters our network. This is deemed a legally valid document in the event of a dispute.You will receive a stamped proof of deposit from the person at the counter if you prepare and drop off your registered mail at a Post Office or Post Point. This is also deemed a legally valid document in the event of a dispute.

Question 43

When do I affix a proof of receipt to my registered mail?

Accepted Answer

You can affix a proof of receipt when you want formal written proof that the addressee has taken receipt of your mail item. The addressee must give their name and sign and date a document at the time of delivery. You will receive this proof for your peace of mind.In the event of a dispute a proof of receipt is deemed legally valid. You can affix a proof of receipt to these mail items:Official, confidential, original documentsNotices to cancel a lease, insurance, an energy contract and so onDocuments related to insurance and phone contracts and so onOfficial correspondence with your employerDocuments related to a dispute, your health or documents of value to youIn some cases proof of receipt is required by law. Ask at your local Post Office or Post Point, or via the My bpost app.

Question 44

Is my international registered mail insured?

Accepted Answer

Yes, your international registered mail is insured by default against theft, loss and damage for an amount of maximum 30 SDR per registered mail. The SDR is a monetary unit created by the international Monetary Fund. If you want to customise the insurance value of your registered mail, choose registered mail with customised insurance.

Question 45

Who delivers my registered mail with customised insurance?

Accepted Answer

bpost delivers this mail in Belgium. Outside Belgium it is delivered by a local postal operator.

Question 46

To which countries can I send international registered mail?

Accepted Answer

With bpost you can send registered mail all over the world. We cannot guarantee delivery in countries where a state of emergency has been declared.

Question 47

Which items cannot be sent with registered mail?

Accepted Answer

You can discover which items cannot be sent with standard registered mail (e.g. weapons or illegal items) in our General Terms and Conditions.You can send money, securities and jewellery using registered mail with customised insurance.To General Terms and Conditions&nbsp;

Question 48

What can I send with registered mail with customised insurance?

Accepted Answer

You can send the following items in Belgium with registered mail with customised insurance:coinsgold or silver objectsjewellery or other valuable materialssecurities or bearer bondsSome countries, such as the United States, Germany, the United Kingdom, Australia and Canada, do not accept this service. Ask a Post Office clerk or our Customer Care Centre whether this service is accepted in the destination country.

Question 49

Which documents do I need for international registered mail?

Accepted Answer

You only need a mailing receipt for international registered mail. Ask for one in a Post Office or Post Point.

Question 50

Is there a prefranked solution for registered mail?

Accepted Answer

There are various ways to frank registered mail at home.In the eShop or at a Post OfficeYou can buy a “Domestic registered mail kit” online in the eShop, which is enough for 10 registered mail items. What’s in the kit:10 prior stamps for domestic mail10 registered mail stamps10 proofs of posting for domestic registered itemsThe kit is also available in Post Offices.In the My bpost app or via our shipping toolYou can also frank your registered mail item using the My bpost app or our online shipping tool. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. This label is used instead of a prior stamp and a registered mail stamp.

Question 51

What is the maximum size and maximum weight for international registered mail?

Accepted Answer

Question 52

Where can I hand in my registered mail with customised insurance?

Accepted Answer

You can only hand in your registered mail with customised insurance at a Post Office. You can also go to a Post Office to make your shipment ready for mailing. That way you are sure that the strict rules related to this type of mail are applied.

Question 53

Who handles my registered mail abroad?

Accepted Answer

Depending on the destination country, your registered mail is handled by a local post operator.

Question 54

Where do I hand in international registered mail?

Accepted Answer

There are two ways to hand in international registered mail:in a Post Officein a Post Point

Question 55

Can the addressee of my registered mail see who the sender is before delivery?

Accepted Answer

The person you send your registered mail item to cannot see who the sender is before delivery. The addressee can see in Track &amp; Trace and the My bpost app that registered mail is on the way as soon as the mail item enters our network. But the addressee will not see who the sender is until it is delivered.

Question 56

What types of registered mail can I prepare using the My bpost app or online shipping tool?

Accepted Answer

You can prepare most types of registered mail using the My bpost app or online shipping tool. Please note that the delivery address must be in Belgium. This includes:Normalised registered mail (standard format)Non-normalised registered mail (non-standard format)Registered mail with proof of receiptFor all other types of registered mail (with a foreign delivery address or personalised insurance, say) you should go to a Post Office or Post Point.

Question 57

Can bpost print the shipping label for my registered mail for me?

Accepted Answer

After paying for the shipping label for your registered mail, you receive it in digital form in the app, online shipping tool and by email. You can print it yourself or have it printed free of charge at a Post Office or Post Point. You simply need to show the digital label to the person at the counter and they will do the rest.

Question 58

Can I drop off my registered mail in a Red Letterbox?

Accepted Answer

You can drop off a registered mail item in a Red Letterbox if a shipping label is affixed that has been created using the My bpost app or online shipping tool. In all other cases you should drop off your registered mail at a Post Office or Post Point.

Question 59

When do I receive the proof of deposit when dropping off my registered mail in a Red Letterbox?

Accepted Answer

You receive the proof of deposit when your mail item enters our network. It is advisable to check the collection times for the Red Letterbox in question. If you drop off your mail item after the last collection of the day it will only enter our network next working day.The proof of deposit will appear in the My bpost app or in your online shipping tool account and is a legally valid document proving that your mail item has been posted.

Question 60

Can I change the shipping label for my registered mail?

Accepted Answer

Unfortunately, you cannot change a label once it has been created. If you change it yourself with a pen (the name or address, say), it will be deemed invalid and not delivered. In this case, we advise you to create a new shipping label.

Question 61

I didn’t receive a shipping label after payment. What should I do?

Accepted Answer

After payment in the My bpost app or online shipping tool, you should immediately receive a shipping label for your registered mail item in the app or shipping tool itself and by email. Check your junk folder or spam filter if you cannot find the email. If you are sure you have not received it, contact our customer service.

Question 62

How do I receive proof of payment for registered mail?

Accepted Answer

How you receive proof of payment depends on where the item is prepared: using the My bpost app or online shipping tool or at a Post Office or Post Point.In the My bpost app or online shipping toolAfter payment in the My bpost app or shipping tool you receive a digital proof of payment in the app or shipping tool itself and by email.At a Post Office or Post PointAfter payment at a Post Office or Post Point you receive a paper proof of payment from the person at the counter.

Question 63

Can I prepare registered mail for delivery to a foreign address using the My bpost app?

Accepted Answer

At the moment, you cannot prepare registered mail for delivery to a foreign address online or using the My bpost app. If you need to send registered mail to a foreign address you can go to a Post Office or Post Point.

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