Question 1

How can I follow my Registered Mail online?

Accepted Answer

Surf to Track &amp; Trace. Enter the letters and numbers of the barcode in the search bar. You can find this barcode on your Mailing Receipt or your sales receipt.

Question 2

Can I follow my letter with Track & Trace?

Accepted Answer

Currently you cannot follow your letters and cards online with Track &amp; Trace. That is because thy don't have a unique reference number or barcode. You cannot follow priority and non-priority mail sent to destinations inside or outside Belgium.If your mail does have a barcode, for example a parcel or registered Mail, then you can follow it online with Track &amp; Trace.

Question 3

My registered mail is still 'in transit' after a few days. What should I do?

Accepted Answer

bpost does all it can to deliver registered mail on the next workday. If you notice with Track &amp; Trace that your registered mail is in transit for longer, please let us know via our online customer care.

Question 4

I was home but still received a failed delivery notice in the letterbox. How can I file a complaint?

Accepted Answer

When delivering registered mail and parcels, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home. You can file a complaint about this. Keep your failed delivery notice handy because you will need it to compete the form.

Question 5

What if the addressee does not pick up my registered mail with confirmation of receipt?

Accepted Answer

If the addressee is not home, a failed delivery notice is left behind by the postman. The addressee has 15 calendar days to pick up your registered mail with confirmation of receipt (in the Post Office or Post Point mentioned on the failed delivery notice).If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on your shipment.

Question 6

How do I give a postal mandate to someone so they can accept my registered mail?

Accepted Answer

You can give a postal mandate to someone (18 and older) using the postal mandate form. To do this you must:download, complete and sign the postal mandate formgive a copy of both sides of your ID card to the postal proxyWhen the postman comes around, your postal proxy will be asked to show the following documents:his/her own ID cardthe completed mandate formthe copy of both sides of your ID card

Question 7

Who should I contact if my international registered mail is not delivered?

Accepted Answer

It is best to contact our customer service via the online form at the bottom of this page and keep your mailing receipt ready. We start an investigation in collaboration with the foreign post operator that handled your shipment.

Question 8

Can I follow my registered mail online once it leaves Belgium?

Accepted Answer

Can I follow my registered mail online once it leaves Belgium?• all EU countries except Spain, Romania and Bulgaria• Albania, Armenia, Aruba, Bhutan, Brazil, China, Colombia, Curaçao, Dominican Republic, Egypt, Eswatini, Georgia, Gibraltar, Honduras, Hong Kong, Iceland, Indonesia, Japan, Jersey, Jordan, Cayman Islands, Kiribati, Lebanon, Macao, Malesia, Mexico, New Zeeland, Peru, Russia, Singapore.

Question 9

How does registered mail with confirmation of receipt work?

Accepted Answer

For a confirmation of receipt, the addressee must write his/her name, signature and date on a document upon receipt of your registered mail. That way you are sure that the addressee, and not someone else, received your shipment. The document is then sent to you. It counts as legally valid proof in the event of a dispute.

Question 10

How much does registered mail cost?

Accepted Answer

The price of registered mail depends on the following factors:weightsizetype of registered mailCalculate the price of your registered mail (letter or parcel) with our price calculator.

Question 11

How do I send domestic registered mail?

Accepted Answer

Complete the following steps to send Domestic registered mail.Go to the nearest Post Office or Post PointYou can send registered mail in every Post Office or Post Point.Choose the type of registered mailStandard, with confirmation of receipt for absolute certainty, or with customised insurance for valuable mail.Prepare your registered mailAn employee will help you with this. Be sure to keep the stamped mailing receipt afterwards.Follow your registered mailYou can follow it on Track &amp; Trace using the barcode on your mailing receipt.

Question 12

How do I prepare a confirmation of receipt?

Accepted Answer

Complete the following steps:Go to a Post Office or Post Point and ask for a mailing receipt and a confirmation of receipt.Complete both documentsTick the confirmation of receipt box on the label with the barcode and on the mailing receiptAttach the confirmation of receipt on the back of the shipment by folding one of the stick-on strips on the front of the shipment.Hand in your mail with confirmation of receipt and mailing receipt at a Post Office or Post Point.

Question 13

How will I know when my registered mail with customised insurance is received?

Accepted Answer

You can follow your registered mail with customised insurance with Track &amp; Trace, just like the time of delivery. If you want written proof that the addressee received your shipment, add the confirmation of receipt option.

Question 14

What is the difference between regular mail and registered mail?

Accepted Answer

Registered Mail offers you extra certainty. The following table shows you the difference between both types of mail.&nbsp;

Question 15

If registered mail is lost, stolen or damaged, the sender will receive compensation from bpost.

Accepted Answer

If registered mail is lost, stolen or damaged, the sender will receive compensation from bpost. The compensation will be in line with the actual amount of direct damage, with a maximum amount of €39. You can insure your mail up to a maximum of €7500 using registered mail with customised insurance.You can apply for this reimbursement via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.

Question 16

How can someone else pick my registered mail?

Accepted Answer

You must first give a postal mandate to someone (18 and older). (He or she becomes your proxy) You do this as follows:Complete the back of the failed delivery notice and sign it.Give it to your proxy together with a copy of both sides of your ID card.Your proxy shows the following at the counter:his own ID cardthe completed and signed failed delivery noticethe copy of your ID card

Question 17

How do I know whether the addressee received my international registered mail?

Accepted Answer

Before your international registered mail leaves Belgium, you can follow it via Track &amp; Trace or the My bpost app. After it leaves Belgium, you can follow your shipment via the tracking tool of the foreign post operator. If you want written proof that the addressee received your shipment, add the confirmation of receipt option.

Question 18

How will I know for sure that the addressee received my registered mail?

Accepted Answer

You can use Track &amp; Trace to see when your registered mail was received. If you want extra certainty and formal, written proof that the addressee received your registered mail, add the confirmation of receipt option.

Question 19

Which stamps do I need for my registered mail?

Accepted Answer

Registered mail requires a Priority stamp and a stamp for registered mail. It's easiest to have your item stamped immediately at the counter of the Post Office or Post Point. You can calculate the price in advance with the price calculator.

Question 20

I can only pick up my registered mail after the last date on the failed delivery notice. What should I do?

Accepted Answer

In this case, you have two possibilities:Either you give a postal mandate form to someone (18 and older) to pick up the registered mail in your placeOr you have the Forwarding Department at bpost keep your mail until you return.

Question 21

When will my registered mail be delivered?

Accepted Answer

Your registered mail is delivered to the recipient in Belgium one workday after it is handed in.

Question 22

I didn't receive a failed delivery notice in my letterbox, what should I do?

Accepted Answer

You can also pick up your registered mail by showing the barcode or mailing number. Don't forget to bring your ID card. Let us know if your postman didn't leave a failed delivery notice so that we can improve our services.

Question 23

What happens to my registered mail if the addressee is not home?

Accepted Answer

If the addressee is not home, a failed delivery notice is left in the letterbox. The addressee can use this to pick up the item in the Post Office or Post Point mentioned on the failed delivery notice; the item must be collected within 15 calendar days.If the addressee does not pick up your mail within 15 calendar days, it will be sent back to you. Make sure that your name and address are clearly written on the item.

Question 24

Why was my registered mail sent back to me?

Accepted Answer

The reason for the return is written on your returned registered mail.Registered mail is returned in the following cases:• if the address is incomplete or incorrect• if the addressee does not receive mail at the specified address• if the addressee declined to accept the registered letter• if the addressee did not pick up the registered mail within 15 days, after receiving a notice of absence.

Question 25

What happens if my registered mail with customised insurance is stolen, lost or damaged?

Accepted Answer

If registered mail with customised insurance is lost, stolen or damaged, the sender will receive compensation from bpost. The compensation will be in line with:the actual amount of direct damagethe maximum amount of the customised insuranceYou can apply for this reimbursement via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.

Question 26

Who can accept registered mail?

Accepted Answer

Only the addressee(s) or those with a postal mandate from the addressee(s) can accept registered mail. The item is only delivered after signing for receipt and checking the ID card of the addressee(s) or postal proxy. The sender determines who the item must be handed over to.&nbsp;

Question 27

How much does registered mail with customised insurance cost?

Accepted Answer

The price of your register mail with customised insurance depends on different factors (weight, size, stamping method, etc.). Calculate the price of your shipment with our price calculator.

Question 28

Will I receive proof that my registered mail was sent in the Post Office or Post Point?

Accepted Answer

Your mailing receipt will be validated with a postmark in the Post Point or Post Office. The barcode on the mailing receipt will be attached to your shipment. The rest of the mailing receipt will be given to you; it counts as legal proof that your item was sent.

Question 29

How do I make my registered mail with customised insurance ready for mailing?

Accepted Answer

Specific rules apply depending on the value and packaging. Mail in an envelope Make sure that your envelope does not become damaged. Fasten the following items to the inside of the package:coinsgold or silver objectsjewellery or other valuable materialsRegistered mail with customised Iisurance exceeding €250 should be prepared carefully. Make sure that the shipment:is packaged securely and is one single piece&nbsp;is completely closed (with strong tape or in a secure envelope)&nbsp;is correctly sealed, with a special uniform imprint or special uniform markings from you as the senderis handed in without a labelRegistered mail with customised insurance up to €250 can be sent in a regular, closed packaged (without tape or stamps).Mail in a boxStrict rules apply to mail in a box. The box itself must satisfy several conditions and a number of details are required on the box. The box must:be strong and made from wood, metal or plasticbe sealed on all four sidesif necessary, be tied up with rope whose ends are crossed and covered with a wax seal with an imprint or marking of the senderhave walls with a minimum thickness of 8 mmRequired details on the shipment:the word Value in a language of the destination country in Latin charactersthe name and address:- of the addressee (on the front, lower-right corner)- of the sender (on the front, upper-left corner or on the back)the stamps (on the front , upper-right corner)a barcode for identification (given by the Post Office) &nbsp;the amount of the value: - written in full - in EUROSOn the top you must attach a white paper with:- the address of the sender and the addressee- the declaration of the valueYou can always get assistance in a Post Office; we will gladly help you make your registered mail with customised insurance ready for mailing.

Question 30

My parcel is damaged. Who should Icontact: the original sender or bpost?

Accepted Answer

If your parcel is damaged upon delivery, then contact the original sender within 7 days of receiving your parcel. You can only submit a complaint to our customer service&nbsp;as the sender. It is best to do that via the online form at the bottom of this page.

Question 31

How much does a confirmation of receipt cost?

Accepted Answer

You can calculate the price of a confirmation of receipt with our price calculator.

Question 32

What is the maximum insured value for registered mail with customised insurance?

Accepted Answer

The maximum insured value for domestic registered mail with customised insurance is €7500. You can calculate the price of this extra option with our price calculator.For international registered mail, the maximum amount of the customised insurance and the way that the shipment is delivered to the addressee differ from country to country. Some countries, such as the United States, Germany, the United Kingdom, Australia and Canada, do not accept this kind of mail. Ask about it in your Post Office or contact our customer service.

Question 33

How will I know when my registered mail is received?

Accepted Answer

You can follow your registered mail with Track &amp; Trace, just like the time of delivery. Add the confirmation of receipt option if you want written proof that the addressee received your mail.

Question 34

Can I ask bpost for the recipient's confirmation of receipt?

Accepted Answer

After it is signed, bpost sends you the confirmation of receipt. Your confirmation of receipt is not available online. Contact bpost if you did not receive the confirmation of receipt.

Question 35

Can I request registered mail online?

Accepted Answer

It currently is not possible to request registered mail online. You can request registered mail in a Post Point or Post Office in your neighbourhood.

Question 36

How do I know when I can collect my parcel?

Accepted Answer

You can always check online (via e-mail, Track &amp; Trace or the My bpost app) when your parcel will be available.My parcel will be delivered directly to a Pick-up point or Parcel LockerIn this case, you will always receive a confirmation e-mail, text message or notification in the My bpost app when your parcel is available.My parcel was not delivered to my home and has been taken to a Pick-up point or Parcel LockerIf your parcel could not be delivered to your home, you can collect it the next day from a Pick-up point or Parcel Locker. The failed delivery notice in your mailbox will indicate where and when you can pick up your parcel.Please note that the Pick-up point can still change. As soon as your parcel is at a Pick-up point, the status of your parcel will be updated on Track &amp; Trace or you will be notified in the My bpost app. You will also always receive an e-mail when your parcel is ready for pick-up at a Pick-up point. Therefore, always check the status of your parcel online before you go to the Pick-up point.

Question 37

When do I use registered mail?

Accepted Answer

Choose registered mail if you want to prove that your item or letter was sent, without any dispute concerning the destination. In some cases, registered mail is even required by law.Use registered mail for:• official, confidential, original documents• termination of contracts (tenancy, insurance, energy, etc.)• commencement of contracts (insurance, telephone, etc.)• official correspondence with your employer• documents related to your health or that are important to you• a dispute• small gifts

Question 38

I was home but still received a failed delivery notice. How is that possible?

Accepted Answer

When delivering registered mail, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home.Have you checked whether your doorbell is working properly? If your doorbell is in perfect working order then your postman did not do his/her job properly. We offer our sincere apologies for this.Let us know what happened.

Question 39

What should I bring to the Post Office or Post Point to get my registered mail ready for mailing?

Accepted Answer

You'll find all the required documents for registered mail in your Post Office or Post Point.You can also request these documents if you want to prepare future registered mail at home.

Question 40

How do I send international registered mail?

Accepted Answer

&nbsp;Complete the following steps to send international registered mail.&nbsp;Go to the nearest Post Office or Post PointYou can send international registered mail in every Post Office or Post Point.Choose the type of international registered mailStandard, with proof of delivery for absolute certainty, or with customised insurance for valuable mail.Prepare your international registered mailAn employee will help you with this. Be sure to keep the stamped mailing receipt afterwards.Follow your international registered mailYou can follow it on Track &amp; Trace using the barcode on your mailing receipt.

Question 41

How do I receive registered mail?

Accepted Answer

To receive registered mail, you only have to show your ID card. If you accept registered mail for someone else, you must also present a postal mandate.

Question 42

How long will my registered mail remain available after receiving a failed delivery notice?

Accepted Answer

Your registered mail remains available in the designated Post Point or Post Office for 15 calendar days. A judicial letter remains available for 8 days.

Question 43

Can someone other than the addressee sign a confirmation of receipt?

Accepted Answer

Only those with a mandate from the addressee can sign the confirmation of receipt.

Question 44

Can I request a confirmation of receipt online?

Accepted Answer

You cannot request a confirmation of receipt online. You can only request it in a Post Office or Post Point.

Question 45

Can I pick up my registered mail right away?

Accepted Answer

Your registered mail is available as from the date and time mentioned on the failed delivery notice. You cannot pick up your registered mail earlier.

Question 46

When will my international registered mail be delivered?

Accepted Answer

&nbsp;We process your international registered mail as a priority shipment. After that it depends on the delivery period of the foreign post operator that handles your shipment. Once the shipment leaves Belgium, the delivery period differs from country to country.

Question 47

What happens to my registered mail if the addressee has moved?

Accepted Answer

If the addressee has an active contract with the Forwarding Department at bpost, we will forward your item to his/her new address.If the addressee does not have a contract, your item will be returned to you with registered mail. Make sure that your name and address are clearly written on the item.

Question 48

Where do I hand in registered mail?

Accepted Answer

There are three ways to hand in registered rail:in a Post Officein a Post Pointgive it to the postman (costs €1 extra)

Question 49

Where can I request a confirmation of receipt?

Accepted Answer

You can request a confirmation of receipt in a Post Office or Post Point.

Question 50

How much does international registered mail cost?

Accepted Answer

The price of international registered mail depends on various factors (weight, size, type of registered mail, etc.). Calculate the price with our price calculator

Question 51

What is the maximum size and maximum weight for registered mail?

Accepted Answer

Question 52

Can someone else accept my registered mail?

Accepted Answer

Yes, but you must first give a postal mandate to someone (18 and older).

Question 53

Are Track & Trace notifications legally valid proof?

Accepted Answer

Track &amp; Trace notifications are only informative and have no legal value. Only the mailing receipt ensures that you are legally covered.

Question 54

What if I am not home when the postman comes around with registered mail?

Accepted Answer

If you are not home, the postman will leave a notice of absence in your letterbox. This document clearly indicates:where you can pick up your mailthe dates and times when you can pick up your mail

Question 55

Who delivers my registered mail with customised insurance?

Accepted Answer

bpost delivers this mail in Belgium. Outside Belgium it is delivered by a local postal operator.

Question 56

How do I know who the sender of my registered mail is?

Accepted Answer

If you are not home, a failed delivery notice will be left in your letterbox. It contains all the information about your registered mail that we have received from the sender. You can also find this information via Track &amp; Trace.For registered mail, we generally do not receive digital information from the sender. If there is no sender on Track &amp; Trace or on your failed delivery notice, customer care cannot give you any extra information either.

Question 57

What can I send with registered mail with customised insurance?

Accepted Answer

You can send the following items in Belgium with registered mail with customised insurance:coinsgold or silver objectsjewellery or other valuable materialssecurities or bearer bondsSome countries, such as the United States, Germany, the United Kingdom, Australia and Canada, do not accept this service. Ask a Post Office clerk or our Customer Care Centre whether this service is accepted in the destination country.

Question 58

Can I receive an email that confirms my registered mail?

Accepted Answer

When you hand in your registered mail at a Post Office or Post Point, you receive a stamped mailing receipt. This is a legally valid document that can be used in the event of a dispute. You will not (at the moment) receive an email confirming the receipt of your registered mail. You can follow your registered mail online with Track &amp; Trace.

Question 59

What is registered mail with customised insurance?

Accepted Answer

With the customised insurance option, you insure the value of your mail (up to €7500 within Belgium). If your mail is lost, stolen or damaged, you will receive compensation from bpost.

Question 60

Where can I pick up the registered mail if I will not be home during delivery?

Accepted Answer

If you are not home, the postman will leave a failed delivery notice. This document clearly indicates where you can pick up your registered mail and the dates and times when. You can also give a postal mandate to someone (18 and older) to pick up the registered mail in your place.

Question 61

Where can I hand in my registered mail with customised insurance?

Accepted Answer

You can only hand in your registered mail with customised insurance at a Post Office. You can also go to a Post Office to make your shipment ready for mailing. That way you are sure that the strict rules related to this type of mail are applied.

Question 62

When do I add confirmation of receipt to my registered mail?

Accepted Answer

Add it if you want formal and written proof that the addressee received your mail. The recipient must write his/her name, signature and the date on this document upon receipt of the item. The document will then be sent to you. In the event of a dispute, this document is legally valid. You can add a confirmation of receipt to:• official, confidential, original documents• termination of contracts (tenancy, insurance, energy, etc.)• commencement of contracts (insurance, telephone, etc.)• official correspondence with your employer• a dispute, documents related to your health or that are important to youIn some cases, Registered Mail is required by law.Ask for registered mail in your Post Office or Post Point.

Question 63

Is registered mail sufficient to protect me legally?

Accepted Answer

Registered mail offers you legal protection unless the law imposes a different procedure (e.g. using a bailiff).

Question 64

What do I need to pick up my registered mail?

Accepted Answer

To pick up your registered mail, you need following documents:the notice of absence from the postmanyour ID card