How do I know if I can track my shipment?

You can check by looking at the barcode of your shipment. All shipments with a barcode can be tracked online, unless it starts with the letter 'U'.

A barcode with the letter 'U' is not traceable and is only used to enable the import procedure in the country of destination.

The barcode is mentioned in our communication about your shipment (My bpost app, email or text message), on the receipt from the Post Office and on the postman's attempted delivery notice.

To track your shipment, you need to enter the full barcode via Track & Trace or in the My bpost app.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.