My parcel seems to be stuck somewhere. It has not moved for a while on Track & Trace.

If your parcel was not delivered, check the status of your shipment via Track & Trace or the My bpost app first. If the status of your parcel has not changed for more than 5 workdays, you can ask the sender to contact our customer service. Only the sender of your parcel can submit a complaint.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
09.00 - 12.30
13.00 – 17.00

Zonal rate. Waiting time varies.