My parcel seems to be stuck somewhere. It has not moved for a while on Track & Trace.

If your parcel was not yet delivered, check the status of your shipment via Track & Trace or the My bpost app first. If the status of your parcel has not changed for more than 2 weeks, you can ask the sender to contact our customer service. Only the sender of your parcel can submit a complaint.

If you are the sender, please contact our customer service via the online form at the bottom of this page. This way you can immediately provide all the necessary information and documents to process your file.

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Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Online form

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