Can my parcel be delivered to my neighbour or a safe place?

If you are not home and you didn't set your delivery preferences, the postman may deliver your parcel to a safe place or a neighbour. If that doesn't work, your parcel goes to a Pick-up point in your neighbourhood.

If you prefer to have your parcel delivered to the same place every time, please configure your personal My Delivery Preferences.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.