I did not receive a failed delivery notice. How can I collect my shipment?
You can pick up your parcel or registered letter without your failed delivery notice.
Picking up a parcel
You can collect your parcel by showing the barcode number of your parcel in the e-mail or in the My bpost app. As soon as your parcel is at a Pick-up point, the status of your shipment is updated on Track & Trace and you will receive an e-mail. So always check the status of your parcel online before you go to the Pick-up point.
Picking up a registered letter
You can collect your registered mail (the bar code starts with '010'), or international registered mail (the bar code starts with letter 'R') after showing your identity card.


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Monday - Friday :
08.00 – 12.30
13.00 – 18.00
Saturday :
09.00 – 13.00
Zonal rate. Waiting time varies.