I didn't receive a Notice of Absence. Where and how can I pick up my parcel?


You can pick up your parcel after showing your parcel's barcode number in the email or the My bpost app. As soon as your parcel is in a Pick-Up Point, the status of your shipment is adjusted on Track & Trace and you receive an email. Be sure to check the status of your parcel before going to the Pick-Up Point.

For Registered Mail

If your parcel is National Registered Mail (barcode starts with '010') or International Registered Mail (barcode preceded by the letter 'R'), then you must also show your ID card when picking up your parcel.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.