I did not receive a failed delivery notice. How can I collect my shipment?

You can pick up your parcel or registered letter without your failed delivery notice.

Picking up a parcel

You can collect your parcel by showing the barcode number of your parcel in the e-mail or in the My bpost app. As soon as your parcel is at a Pick-up point, the status of your shipment is updated on Track & Trace and you will receive an e-mail. So always check the status of your parcel online before you go to the Pick-up point.

Picking up a registered letter

You can collect your registered mail (the bar code starts with '010'), or international registered mail (the bar code starts with letter 'R') after showing your identity card.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.