Why wasn't my parcel delivered to a Parcel Locker?

There can be different reasons why your parcel was not delivered to a Parcel Locker:

  • The Parcel Locker was full or out of order due to a technical breakdown.
  • Your parcel was too heavy or too large for delivery to a Parcel Locker.
  • Some parcels cannot be delivered to a Parcel Locker; these include Registered Mail (signature required) and parcels that require payment upon delivery.

If we cannot deliver your parcel to a Parcel Locker, we will deliver it to a different Pick-Up Point close by. You will be informed with Track & Trace and the My bpost app.

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Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.