Why wasn't my parcel delivered to a Parcel Locker?
There can be different reasons why your parcel was not delivered to a Parcel Locker:
- The Parcel Locker was full or out of order due to a technical breakdown.
- Your parcel was too heavy or too large for delivery to a Parcel Locker.
- Some parcels cannot be delivered to a Parcel Locker; these include Registered Mail (signature required) and parcels that require payment upon delivery.
If we cannot deliver your parcel to a Parcel Locker, we will deliver it to a different Pick-Up Point close by. You will be informed with Track & Trace and the My bpost app.
If you didn't find an answer to your question?
Please contact us.
Monday - Friday :
08.00 – 12.30
13.00 – 18.00
09.00 – 13.00
Zonal rate. Waiting time varies.
Recommended option. Resolved swiftly and efficiently.