Delay parcels from United Kingdom and Germany
Due to IT-problems at our partner Royal mail and strikes at Deutsche Post, we expect delays in the delivery of letters and parcels from Germany and United Kingdom to Belgium As soon as the parcel arrives in Belgium, the status of your parcel will be updated. Unfortunately, our customer service cannot provide you with further information.
Does my parcel have to go through customs if it comes from the European Union?
In principle, parcels that you receive from a sender within the European Union do not have to go through customs. However, Belgian customs can screen these shipments exceptionally.
Some regions of the EU are subject to customs duties and VAT. This is because they are not part of the customs territory of the EU, even though they are part of the geographical territory of the EU (e.g., the Canary Islands).
Always check the country of origin of your parcel. Something you order from a European webshop can also come from outside the European Union. In that case, you will have to pay any customs charges in advance via the My bpost app or via Track & Trace. You can always refuse these extra costs. Your parcel will then be returned to the sender.
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Monday - Friday :
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13.00 – 18.00
09.00 – 13.00
Zonal rate. Waiting time varies.