I get the error message "your smartphone could not connect". Now what?

The My bpost app will not be able to connect to the Parcel Locker if:

• Your smartphone does not have access to your location and/or Bluetooth on your smartphone is not enabled.
• You are not standing in front of the correct locker. Always check the exact address and number of the Parcel Locker in the e-mail you have received from us (sometimes there are 2 lockers in the same street).
• Your parcel has been returned to the sender. This happens when you do not pick up your parcel after 5 working days. You can always find the latest pick-up date in the e-mail you have received from us (or in the My bpost app).