Delay parcels from United Kingdom and Germany
Due to IT-problems at our partner Royal mail and strikes at Deutsche Post, we expect delays in the delivery of letters and parcels from Germany and United Kingdom to Belgium As soon as the parcel arrives in Belgium, the status of your parcel will be updated. Unfortunately, our customer service cannot provide you with further information.


I get the error message "your smartphone could not connect". Now what?

The My bpost app will not be able to connect to the Parcel Locker if:

  • Your smartphone does not have access to your location and/or Bluetooth on your smartphone is not enabled.
  • You are not standing in front of the correct locker. Always check the exact address and number of the Parcel Locker in the e-mail you have received from us (sometimes there are 2 lockers in the same street).
  • Your parcel has been returned to the sender. This happens when you do not pick up your parcel after 5 working days. You can always find the latest pick-up date in the e-mail you have received from us (or in the My bpost app).

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
8.00 – 12.30
13.00 – 17.30

Zonal rate. Waiting time varies.