Until how long before delivery can I change my delivery preferences?

Depending on the delivery preference you set, the following applies:

  • You can change a neighbour or safe place until 5 minutes before the delivery.
  • You can change your Pick-up point or Parcel Locker until the evening (until midnight) before the delivery.

You can easily change your delivery preferences via the My bpost app or via Track & Trace, as long as the button 'Change delivery preferences' is available.

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Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.