Until how long before delivery can I change my delivery preferences?

Depending on the delivery preference you set, the following applies:

• You can change a neighbour or safe place until 5 minutes before the delivery.
• You can change your Pick-up point or Parcel Locker until the evening (until midnight) before the delivery.
• You can set a different delivery address for your parcel as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this.
• You can postpone the delivery of your parcel to the next business day as soon as you receive the delivery date by email or via the My bpost app. You have until just before the mail carrier begins their morning route to do this.

You can easily change your delivery preferences via the My bpost app or via Track & Trace, as long as the button 'Change delivery preferences' is available.