Can I have my parcel transferred to a different Pick-up point?

I was not home when the postman passed by. Where is my parcel now? What happens to your parcel depends on your delivery preferences. You can specify delivery preferences in MyPreferences or the My bpost app. I have already specified my delivery preferences If you are not home at the time of delivery, we will deliver your parcel according to your delivery preferences: to a neighbour, a safe place or a Pick-up Point. I have not specified my delivery preferences In that case, the postman will generally try to deliver your parcel to a neighbour or in a safe place. If that doesn’t work, you will receive a failed delivery notice in your letterbox. You or someone else can pick up the parcel at the Pick-up Point mentioned on the notice within 14 calendar days. Take into account that the Pick-up Point can still change. As soon as your parcel is at a Pick-up Point, the status of your shipment is adjusted on Track & Trace and you receive an email. Be sure to check the status of your parcel before going to the Pick-up Point.

No, regrettably that is not possible. For logistical reasons, our postmen cannot pass by your home once again. I have not yet set any delivery preferences If you haven’t yet set your delivery preferences, we will generally try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we’ll let you know where you can pick up your parcel:

• Digitally in the My bpost app or in Track & Trace, if we know your email address.
• By means of a failed delivery notice if we cannot reach you digitally.

In this case, your parcel will not be available immediately. You or someone else can collect your parcel from the Pick-up point within 14 calendar days. I have set delivery preferences In this case your parcel will be delivered in accordance with your preferences (at a Pick-up point, in a safe place or at a neighbour). For full details of your parcel and its whereabouts, see our emails, the My bpost app or Track & Trace.

You can always check online (via e-mail, Track & Trace or the My bpost app) when your parcel will be available.

• My parcel will be delivered directly to a Pick-up point or Parcel Locker In this case, you will always receive a confirmation e-mail, text message or notification in the My bpost app when your parcel is available.
• My parcel was not delivered to my home and has been taken to a Pick-up point or Parcel Locker If your parcel cannot be delivered to your home or left with a neighbour or in a safe place, you will be able to pick it up next working day from a pick-up point or a parcel locker. We will send you an email or push a notification to your app to tell you when you can pick up your parcel.

If we cannot reach you digitally, we will pop a failed delivery notice through your letterbox stating where and when you can pick up your parcel. Please note that the Pick-up point can still change. As soon as your parcel is at a Pick-up point, the status of your parcel will be updated on Track & Trace or you will be notified in the My bpost app. You will also always receive an e-mail when your parcel is ready for pick-up at a Pick-up point. Therefore, always check the status of your parcel online before you go to the Pick-up point.