bpost takes care of it
Regrettably, we cannot help you without the barcode.
You'll find the barcode in the following places:
- consignment ticket
- mailing receipt
- notice of absence
- confirmation e-mail
- communication from the sender
|0 - 50g||letter or greeting card|
|50 - 100g||4 sheets of A4 paper|
|100 - 350g||20 sheets of A4 paper, dvd in bubble envelope|
|350g - 1kg||mobile phone, pair of jeans|
|1kg - 2kg||pair of trainers|
|2kg - 5kg||books, magazines|
|5 - 10kg||laptop, home printer, speaker|
|10 - 30kg||TV, computer|
Flood victim? bpost is here to help you.
If you have to relocate because of the floods, bpost will forward your post free of charge for 12 weeks to the address of your choice.
To do so, contact us at 02/278.51.29. Don't forget to have your identity card ready, as well as those of the people aged over 15 who live with you.
Please note: without a request for temporary forwarding, your post will be returned to sender with the indication: 'flood'.
Ukraine and neighboring countries
bpost still handles shipments to Ukraine and neighboring countries. Commercial shipments to Russia and Belarus are suspended.
The current situation in Ukraine makes it difficult to transport and distribute shipments to Ukraine and Moldova. Therefore serious delays should be expected for both countries.
bpost management has decided to stop all express and commercial shipments to Russia and Belarus until further notice. bpost will continue to accept letters, Economy & Standard parcels to Russia and Belarus. However, delays in transport and additional customs control will cause delays.
Donate for Ukraine
The needs are great in Ukraine.
Millions of people are stranded in Ukraine and need food and care. This is why bpost and Ukrainian Post are joining forces. Ukraine Post is fully committed to delivering basic necessities to the people of Ukraine.
From March 21 to April 22, we will collect basic necessities from our post offices, after which bpost volunteers will transport everything to the Ukrainian border. From there, the Ukrainian Post will distribute them to the population.
No more waiting at home for your parcels.
Have them delivered to one of our 2,500 Pick-up Points, and pick them up wherever and whenever you like.
Impact of Coronavirus on our services
During this coronavirus crisis, we are doing all we can to continue our logistics services and thereby contribute to the functioning of society. We are also striving to create the best working conditions to protect the health and safety of all our employees.
Since November 29th it is only possible to search for parcels based on the bpost barcode.
The possibility to search by 'customer reference' was switched off because some results also showed personal information such as the name and address details of recipients of other parcels. This information could also be misused to fraudulently receive parcels from other people.
The use of the bpost barcode is completely safe, and allows to look up the status of parcels correctly.
If you have questions related to the processing of your personal data, you can contact bpost's Data Protection Office: bpost, Data Protection Office, Munt Centrum (14B), 1000 Brussels
Pick up your parcel when it suits you best
No need to wait at home for your parcelChoose your Pick-up point
the impact of Coronavirus on our services
During this coronavirus crisis, we are doing all we can to continue our logistics services and thereby contribute to the functioning of society. We are also striving to create the best working conditions to protect the health and safety of all our employees.Find out what has changed