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Frequently asked questions
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Guten Tag,
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Frequently asked questions
Send letters and cards
Preparation
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Stamps
Stamping and addressing
To a foreign country
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63
questions
for the keyword
« Send letters and cards »
How do I stamp my letter correctly?
Which stamps do I use for a letter to a foreign address?
What is the difference between priority and non-priority delivery?
How do I send a letter abroad?
How many stamps should I put on my letter?
How quickly will my letter be delivered abroad?
Where can I find the nearest Post Office or Post Point and the opening hours?
Where can I buy stamps?
Which mail or shipments does bpost deliver on Saturday and Sunday?
How do I write the address correctly on the envelope?
What are the permitted sizes and weights for a letter?
I have an urgent mail. Can my letter be delivered tomorrow?
Do (very) old stamps remain valid?
Do I have to write the address in a certain way? In which language?
I forget to affix a stamp. What will happen to my mail?
What can/can't I send with an envelope?
Where do I attach the stamp on my envelope?
My mail is being delivered, but not in my letterbox. What can I do?
How do I send priority mail?
I didn't put enough stamps on my letter. How do I rectify the error?
Do old priority stamps remain valid?
Are there priority stamps for international destinations?
Is it better to send urgent mail as registered mail?
I received a letter from two months ago. How is that possible?
Where do I drop off my non-standardised letter?
What is the tariff for sending a mourning letter?
Why can my letter or card be returned?
How do I make and order personalised stamps?
I received a letter that was already opened. How is that possible?
Can I order stamps online and have them sent to my home address?
Can I take my letter to a Post Office and purchase a stamp and envelope there?
I got my letter back because the address was incorrect. How do I know if I am using the correct address?
What happens to my letter if I write the address incorrectly or the addressee has moved?
I didn't put enough stamps on my letter and got it back. Can I send it again with extra stamps?
I made a mistake in the recipient's address. What should I do?
Are there things that I can't send abroad or to specific countries?
Will my non-standardised mail be delivered later?
How do I stamp an urgent shipment?
What is the size of a MyStamp stamp?
How much do personalised stamps via MyStamp cost?
Where can I find limited series and special stamps for my collection?
My letter is damaged. What happened?
Does customs open my letter?
Can I send a non-standardised letter as registered mail?
What's the best way to weigh my letter?
Can I get confirmation of receipt of my letter sent abroad?
Will I receive compensation if my priority mail is not delivered the next workday?
Is it best to pay for insurance for my international mail?
Is registered mail automatically priority mail?
Where can I find stamps for special occasions?
Can I buy pre-stamped envelopes?
Is registered mail automatically priority mail?
Why was my priority letter not delivered on time?
Are stamps more expensive if I buy them online?
I attached a non-priority stamp on my envelope. Can I still turn it into priority mail?
Can I make personalised stamps?
Is it possible to make personalised stamps?
How do I attach MyStamp stamps?
Can I make personalised stamps for every kind of shipment with MyStamp?
Can I get an invoice for my personalised stamps?
Can I use any image on my personalised stamp?
Can I use personalised MyStamp stamps on square envelopes?
Do I have to order a minimum number of personalised stamps at MyStamp?
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