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Frequently asked questions
Receive a parcel
Delivery preferences
Set or edit
Not delivered according to my preference
Delivery to a neighbour
Delivery to a safe place
Forward to a Pick-up point
25 questions
 for the keyword « Delivery preferences »
How do I set my delivery preferences?
Why was my parcel not delivered according to my preference?
My parcel was not delivered according to my delivery preferences. What should I do?
I cannot find my parcel in my safe place. What do I do now?
Why can't I choose a certain Pick-up point as my delivery preference?
Until how long before delivery can I change my delivery preferences?
Why didn't the postman pass by my home address first?
Can my parcel be delivered to my neighbour or a safe place?
Can I record My Delivery Preferences for all my parcels or do I have to do this per individual parcel?
Which delivery preference can I choose if I am not home?
What does delivery to a safe place mean?
Can I change the time of delivery?
Do my delivery preferences apply for all occupants at my house number?
I don't want my parcel to be delivered to a certain neighbour. How can I set this preference?
Why wasn't my parcel delivered to a neighbour?
Why can't I list my work address as a delivery option under MyPreferences?
Can I also list friends or family members who live a bit further away as my neighbours?
I’ve forgotten my email address for MyPreferences. What should I do?