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Bpost Account

The benefits of a bpost account?

You can use all our tools and apps with one email address and password
  • Easy access to your shipping history with the shipping tool
  • Check your order history in the eShop
  • Track all your parcels with the My bpost app
  • Sign in
  • Register
  • Business portal
  • Residential
  • Business
  • EN
  • NL
  • FR
  • DE
Home
  • My bpost
    • Sign in
    • Register
    • Business portal
  • Residential
  • Business
  • EN
  • NL
  • FR
  • DE
Find bpost
Find bpost
Envoi de colis en ligne
Make a mailing label
Track & Trace
Track & Trace
Calculate the price
Calculate the price
Back
  • Send a parcel
  • Receive a parcel
  • Send a letter
  • Frequently asked questions
  • eShop
Hallo,

Ik spreek Nederlands

Bonjour,

Je parle Français

Hello,

I speak English

Guten Tag,

Ich spreche Deutsch

Receive a parcel
Choose a topic
bpost account Send letters and cards My bpost app Receive a parcel Return a parcel Send a parcel Post doorsturen of bewaren Receive Mail Ria Greeting cards and postcards
Something has gone wrong
Choose a topic
Delivery preferences Follow my parcel Delivery to my home Delivery to a Pick-up point Delivery to a Parcel Locker Secure delivery Foreign parcel Something has gone wrong

10  questions
 for the keyword « Something has gone wrong »

My parcel seems to be stuck somewhere. It has not moved for a while on Track & Trace.
I get a message that my parcel has been delivered, but I haven't received anything. What now?
How do I file a complaint if my parcel is damaged or lost, or hasn’t been delivered?
Why was my parcel not delivered according to my preference?
Why should I contact the sender if my parcel has not been delivered?
My parcel is lost. What do I do now?
I was home but the postman didn't ring my doorbell. How can I report this?
My parcel was sent back to the sender. Why, and can I still collect it?
Why wasn't my parcel delivered to a neighbour?
Why should I contact the sender if my parcel is damaged?

Download My bpost app

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