What does a barcode look like and where can I find it?

There are several bpost barcodes in circulation for parcels. Here are the most common ones.

  • 24 digits starting with 3299 or 3232 (e.g. 329998745632147852365873)
  • 18 digits starting with 3232 (e.g. 323256984521032569)
  • 13 characters starting with two letters (CE, EE, CD, CZ) and ending with two letters (e.g. EE123456789BE)
  • 27 characters starting with JJBEA (e.g. JJBEA2356412012365478896541)

The following barcodes are used for registered mail:

  • 30 digits for national registered mail, starting with 010 (e.g. 010541288500452621221234567890)
  • 13 characters for international registered mail, starting with R (e.g. RA123456789FR)

You’ll find the barcode in the following places:

  • shipping label
  • receipt
  • mailing receipt
  • notice of absence (see image)
  • confirmation email
  • communication from the sender

I can't track my shipment with the barcode, why is that?

This is the case when your barcode starts with the letter “U”. Barcodes starting with “U” are only created to allow shipments through customs. For this shipment, the decision was made to deliver without Track & Trace. This can be the choice of the sender or the recipient when purchasing from the online shop.

Shipments with this barcode are processed like letters and will arrive within a maximum of 5 workdays after customs clearance.

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My mail is being delivered, but not in my letterbox. What can I do?
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form at the bottom of this page. We will ask for your contact details so that we can talk to the right postman about this.
How much does it cost to send a postcard from outside Belgium?
All cards made in the Mobile Postcard app are printed and sent from Belgium. Cards for a destination in Belgium are sent at domestic rates. For cards that are destined for other countries, you pay international rates. Take a look at all our rates under the menu option 'Cards and envelopes'.
Why can my letter or card be returned?
The most common reasons for returning a letter are:
  • The letter does not have a stamp.
  • The letter does not have enough stamps.
  • The letter contains an incorrect address.
The reason why your card or letter was retuned is written on the red sticker.

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Phone Customer Care Centre
022785126
My mail is being delivered, but not in my letterbox. What can I do?
We are sorry that our postman did not place your mail in your letterbox. The best way to report this is via the online form at the bottom of this page. We will ask for your contact details so that we can talk to the right postman about this.
How much does it cost to send a postcard from outside Belgium?
All cards made in the Mobile Postcard app are printed and sent from Belgium. Cards for a destination in Belgium are sent at domestic rates. For cards that are destined for other countries, you pay international rates. Take a look at all our rates under the menu option 'Cards and envelopes'.
Why can my letter or card be returned?
The most common reasons for returning a letter are:
  • The letter does not have a stamp.
  • The letter does not have enough stamps.
  • The letter contains an incorrect address.
The reason why your card or letter was retuned is written on the red sticker.