The door has opened, but my parcel is not in the locker. Now what?

Please let us know using the online form at the bottom of this page or call our customer service. Make sure you have the barcode of your parcel at hand. You can find it in the e-mail you have received from us and in the My bpost app.

If no parcel is found in the Parcel Locker with screen, please call 02 320 23 90 (available 24/7).

If no parcel is found in the Screenless Parcel Locker, please call 02 278 50 87 (available 24/7).

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

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