Delay parcels from United Kingdom and Germany
Due to IT-problems at our partner Royal mail and strikes at Deutsche Post, we expect delays in the delivery of letters and parcels from Germany and United Kingdom to Belgium As soon as the parcel arrives in Belgium, the status of your parcel will be updated. Unfortunately, our customer service cannot provide you with further information.


My parcel is not at the Pick-up point or in the Parcel Locker. What now?

We are sorry that you were unable to collect your parcel. Please check the following before contacting our customer service:

  • Whether your parcel is not at a different Pick-up point or Parcel Locker. This can happen very exceptionally. You will always be informed via e-mail, in the My bpost app or via Track & Trace.
  • Whether your parcel has not been returned to the sender. Your parcel remains available maximum 5 days in a Parcel Locker and 14 days at a Pick-up point. You will always find the latest pick-up date in the e-mail you have received from us (or in the My bpost app).

My parcel is not at the pick-up point

Fill in our online form to report that your parcel is not at the Pick-up point. Please have the barcode of your parcel ready.

My parcel is not in the Parcel Locker

If your parcel had to be delivered to a Parcel Locker with a screen, please call 02 320 23 90 (24/7 available).

If your parcel had to be delivered to a Screenless Parcel Locker, please call 02 278 50 87 (24/7 available).

If you didn't find an answer to your question?


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Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

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