My parcel is not at the Pick-up point or in the Parcel Locker. What now?
We are sorry that you were unable to collect your parcel. Please check the following before contacting our customer service:
- Whether your parcel is not at a different Pick-up point or Parcel Locker. This can happen very exceptionally. You will always be informed via e-mail, in the My bpost app or via Track & Trace.
- Whether your parcel has not been returned to the sender. Your parcel remains available maximum 5 days in a Parcel Locker and 14 days at a Pick-up point. You will always find the latest pick-up date in the e-mail you have received from us (or in the My bpost app).
My parcel is not at the pick-up point
Fill in our online form to report that your parcel is not at the Pick-up point. Please have the barcode of your parcel ready.
My parcel is not in the Parcel Locker
If your parcel had to be delivered to a Parcel Locker with a screen, please call 02 320 23 90 (24/7 available).
If your parcel had to be delivered to a Screenless Parcel Locker, please call 02 278 50 87 (24/7 available).
If you didn't find an answer to your question?
Please contact us.
Monday - Friday :
08.00 – 12.30
13.00 – 18.00
09.00 – 13.00
Zonal rate. Waiting time varies.
Recommended option. Resolved swiftly and efficiently.