Why hasn't my international shipment been delivered?

You can follow your parcel online with:

Track & Trace
the My bpost app
If you have a bpost account, you can also follow your parcel in the bpost shipping tool.

You'll need the barcode number of your parcel. Those details are on your shipping label or you received them via text message or e-mail; they are also on the shipping receipt or Post Office receipt.

Please note: If your barcode starts with the letter ‘U’, you cannot track your shipment. This barcode is only used to facilitate the import procedure and present the shipment to Belgian customs. After the shipment is released, it will be handed over to bpost without further tracking.

My parcel comes from inside the European Union

There is no default import procedure. If it wants to, customs can check shipments from inside the European Union.
Some regions of the EU are also subject to customs duties and VAT because they are not part of the EU customs territory, even if they belong to the geographical territory of the EU (e.g. the Canary Islands).

My parcel comes from outside the European Union

In this case an import procedure for your parcel will start upon its arrival in Belgium. The duration of this procedure depends on the following:

Whether or not you already paid VAT on your shipment via the online shop
The value of your shipment

If you did not pay any VAT in advance or your shipment is worth more than €150, the bpost customs clearance service must first determine the import costs. To do this, the value of the contents of your shipment must be known (based on the invoice). If this is not provided, bpost will ask you to upload the invoice of your purchase online.

You have 14 days to pay the import costs (VAT, import duties or any other customs fees and formalities).

Most shipments are cleared within a week. In this phase, your goods are declared to Belgian customs. Customs has the right to check the content of your shipment. Please allow an additional 3 to 7 days for delivery in case of extra inspections.

My parcel is a gift

A parcel can be exempt from import costs when meeting the following conditions.

BarcodeHelp