What if my parcel doesn't have the necessary information to perform clearance?

If the parcel is lacking some information, you will be notified by bpost within two days. In that case, the handling period is extended until you send the additional information. If you do not answer this request for additional information, we will return your parcel to the sender after 30 days.

Customs duties, VAT and any other fees (like anti-dumping duties and environmental duties) are calculated during clearance. The recipient must pay these upon delivery.

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Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.