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Frequently asked questions
Receive a parcel
Delivery to my home
Postman did not wait or ring doorbell
Not at home at the time of delivery
Received a failed delivery notice
Did not receive a failed delivery notice
Payment upon delivery
20
questions
for the keyword
« Delivery to my home »
I get a message that my parcel has been delivered, but I haven't received anything. What now?
The postman didn't ring the doorbell. What can I do?
I was not home when the postman passed by. Where is my parcel now?
Which mail or shipments does bpost deliver on Saturday and Sunday?
I did not receive a failed delivery notice. How can I collect my shipment?
Can I phone the postman or follow his route online in order to receive my missed parcel?
Why didn't the postman pass by my home address first?
What if I am not at home when the postman delivers my parcel?
How and when will I be informed that my parcel is being delivered?
How can I pay for a parcel that I pick up at a Pick-up point?
I just missed my parcel. Can the postman pass by again today?
How do I know when I can collect my parcel?
My parcel could not be delivered to my home. Where and when can I pick it up?
Can I have my parcel transferred to a different Pick-up point?
What is the maximum amount that I can pay to the postman with an app?
My parcel is on its way. Can I still change the delivery address?
Who can accept my shipment?
Which apps can I use to make a mobile payment for my parcel?
Why will the postman be passing by a second time after leaving a failed delivery notice?
I am expecting a 'payment upon delivery' parcel, can I pay for this in advance?
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