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Frequently asked questions
Receive a parcel
Delivery to my home
Postman did not wait or ring doorbell
Not at home at the time of delivery
Received a failed delivery notice
Did not receive a failed delivery notice
Payment upon delivery
22
questions
for the keyword
« Delivery to my home »
I was notified that my parcel was delivered, but I didn't receive anything. What should I do?
The postman didn't ring the doorbell. What can I do?
I was not home when the postman passed by. Where is my parcel now?
I didn't receive a failed delivery notice. Where and how can I pick up my parcel?
Which mail or shipments does bpost deliver on Saturday and Sunday?
Why didn't the postman pass by my home address first?
What if I am not at home when the postman delivers my parcel?
Can I phone the postman or follow his route online in order to receive my missed parcel?
How can I pay for a parcel that I pick up at a Pick-up point?
There are costs associated with delivery of my parcel. How can I pay these costs?
When can I pick up my parcel, and will I be notified of this?
How and when will I be informed that my parcel is being delivered?
I just missed my parcel. Can the postman pass by again today?
Can the postman pass by again to deliver my parcel or registered mail?
Can I pick up my parcel somewhere today?
What is the maximum amount that I can pay to the postman with an app?
Can I have my parcel transferred to a different Pick-up point?
Who can accept my shipment?
Which apps can I use to make a mobile payment for my parcel?
Why will the postman be passing by a second time after leaving a failed delivery notice?
I am expecting a 'payment upon delivery' parcel, can I pay for this in advance?
My parcel is in transit, but I will not be home. Can I change the delivery location?
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